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Company Description
Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.
Position Summary
Lead Data Engineer – Data Science' is responsible for the design and development of end to end data pipelines to power analytics and data services. This role is focused on leading a data engineering team to build and deliver automated data pipelines from a plethora of internal and external data sources. The Data Engineer will take ownership of the project deliverables and partner with product owners, engineering and data platform teams to design, build, test and automate data pipelines that are relied upon across the company as the single source of truth.
Job Duties/Essential Functions
Development of data pipelines and tables for consolidation and standardization of data related, but not limited to, RL analytics use cases and data sources, as well as enablement of data transformation in a multi-DB construct, including but not limited to: Hive, ODS, MySQL/XDB, Scuba, in support of business unit and partner team\u2019s objectives
Development of visualizations, as a combination of new development and enhancements to existing Unidash dashboards, to support and enhance reporting on metrics and KPIs.
Development and optimization of advanced analytics capabilities, including but not limited to predictive and resource optimization models, as prioritized with the team Project Manager.
Proven and extensive experience of Python and R programming, data extraction and data manipulation.
Widely experience and proficiency in various python libraries like SciPy, NumPy, PyTorch, Matplotlib, Pandas.
Works in tandem with data architects and BI engineers to design data pipelines and recommends ongoing optimization of data storage, data ingestion, data quality and orchestration.
Design, develop, & implement ETL/ELT processes using .standard integration platforms
Implements big data and NoSQL solutions by developing scalable data processing platforms to drive high-value insights to the organization.
Identifies, designs, and implements internal process improvements: automating manual processes, optimizing data delivery.
Identifies ways to improve data reliability, efficiency and quality of data management.
Communicates technical concepts to non-technical audiences both in written and verbal form.
Performs peer reviews for other data engineer\u2019s work.
Regular and reliable workplace attendance at your assigned location.
Experience, Skills, Education & Licenses/Certifications Required:
Overall 8+ yrs of IT experience in the information Industry
6+ years\u2019 experience engineering and deploying data pipelines with large and complex datasets.
6+ years\u2019 hands on experience with Data integration platforms i.e Informatica
5+ years\u2019 experience with Data Modeling, ETL, and Data Warehousing.
4+ years experience with design/building data pipelines using Python. Experience with implementing NumPy, SciPy, Matplotlib, Pandas and Keras.
Experience building dashboards using Tableau platform
Development experience in Hadoop ecosystem Pig, Hive, HBase, Spark, Scala, Kafka
3+ years\u2019 experience working with Cloud technologies such as ADLS, Azure Databricks, Spark, Azure Synapse, Cosmos DB and other big data technologies.
Experience in programming languages like C++, Java
Extensive experience working with various data sources (SQL,Oracle database, flat files (csv, delimited), Web API, XML.
Experience with Data visualization tools like Tableau, MS Power BI and Qlik
Experience with Hive and HiveQL
Advanced SQL skills required. Solid understanding of relational databases and business data; ability to write complex SQL queries against a variety of data sources.
Strong understanding of database storage concepts (data lake, relational databases, NoSQL, Graph, data warehousing).
Able to work in a fast-paced agile development environment.
Salary Range
$89,585.00 – $138,000.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
We\u2019re a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-creating applications and services with fast-moving teams. Here you will have the creative autonomy to build new features and help scale the most advanced infrastructure on the internet. You will utilize a wide variety of new tools and technologies to improve automation on unique infrastructure platforms.
Responsibilities:
Automate the manual steps being done as part of the infrastructure build process.
Work with stakeholders to come up with a low-level design doc for the automation workflow.
Audit existing software components for the automation framework and identify all the reusable components for the new automation workflows.
Implement new software components in the automation framework which can be used for new use cases.
Perform end-to-end testing of the workflow, identify any gaps in it and fix them.
Use the workflow to bring up all the future infrastructure components in the lab environment.
Engineer the automation workflows to be generic for reusability with non-standard infrastructure configurations.
Troubleshoot automation workflows and internal tooling and perform root cause analysis on failures.
Develop and gather technical improvements for automation workflow and internal tools based on self-analysis and input from team members.
Become knowledgeable about cross-functional tooling usage and the APIs provided by each tool.
Requirements:
Strong coding knowledge with any of the following languages: Python, C/C++, or Go and well versed in object oriented programming principles.
Working knowledge of bash scripting.
Strong knowledge of network routing protocols including MPLS, OSPF, ISIS, BGP, NetFlow, and other related network services.
Knowledge of network management and security protocols
Familiarity with one or more network vendor platforms – Cisco, Juniper, Arista, or similar.
Experience as a developer for network automation and tooling.projects.
Experience in software testing for Python applications – unit testing, test automation, API testing
Working knowledge of VCS software like GIT/SVN.
Experience with automation & CI/CD software using one or more of the following: Ansible, Chef, Jenkins, Gitlab, Bamboo.
Required Qualifications/Skills:
Bachelor\u2019s degree (B.S/B.A) from four-college or university and 5 to 8 years\u2019 related experience and/or training; or equivalent combination of education and experience\u00a0
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Ability to quickly learn customer support processes, tools and techniques
Ability to perform root cause analysis of network, operating system, and other issues\u00a0
Excellent communication skills in English (both speaking and writing)
Ability to collaborate and work remotely including use of communication tools
Ability to multi-task and self-organize including prioritization of activities
Attention to detail\u00a0
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$118,275.00 – $186,600.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Company Description
Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.
Position Summary
Supports the management team of BET Analytics to develop priorities and roadmaps as well as ensuring that commitments stay on track by resolving issues. The Technical Program Manager is responsible for the following:
Job Duties/Essential Functions
Provide assessment/advisory and thought-leadership of program domain data governance across:
The development, quality assessment, and testing processes data science/engineering uses to develop pipelines.
Troubleshooting/support processes for operations analytics consumers, as required by the enterprise.
Inform and develop the strategies and tactics for our expanding Data Governance program, supported by related industry norms, and on themes such as:
data quality
data discoverability
data ownership
data architecture
governance tooling/systems
Lead various implementation work streams for the Data Governance program, complete with cross-functional networking, presentations and workshops.\u00a0
Provide clear and actionable feedback on specific data, design paradigms, and implementation approaches that are problematic from a data classification and labeling perspective.
Interface with participants at many levels, up to and including Directors and VPs.
Collaborate with key decision makers to develop executive reporting materials related to data governance.\u00a0\u00a0
Proficiency in enterprise office applications for creation of governance processes, schedules, reports and business intelligence visualizations\u00a0
Evolve, Streamline & reinforce effective processes.
Set structure and coach teams towards a common standards
Provide technical analysis and guidance to the team members.
Demonstrated ability to effectively present information and influence executive audiences
Coordinate end-to-end testing and prod implementations and building data pipelines and data movement capabilities
Experience, Skills, Education & Licenses/Certifications Required:
Bachelor's degree in Computer Science, Information Systems, or related field.
Minimum 5 years of experience as a Data Governance professional.
Professional Certifications in areas related to Information Governance preferred (e.g Information Governance Professional (IGP), Electronic Records Management (ERM)).
Solid knowledge in Data Engineering, Analytics Strategy and Governance processes and methodologies
Excellent oral and written communication, proven track record of effective communication at various levels including executive level
Experience with Data Engineering implementation projects across all domains.
Experience in technical delivery roles.
Excellent communication and stakeholder management skills.
Knowledge of Agile/Scrum project management methodologies.
Experience with Data visualization tools like Tableau, MS Power BI and Qlik
Strong understanding of database storage concepts (data lake, relational databases, NoSQL, Graph, data warehousing).
Able to work in a fast-paced agile development environment.
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$109,250.00 – $168,300.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our customers be positively productive by matching exceptional people to teams delivering world-class IT service. With engineers in over 40 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations. Join us and lend your expertise by co-creating applications and services with fast-moving, innovative teams.
Responsibilities
Build enhancements and resolve bugs through analyzing and developing required objects, programs, and files.
Develop functional requirements for application features and enhancements.
Contribute to application design reviews, code reviews, and test planning/execution.
Create detailed technical documentation that supports all new features and fixes.
Follow established standard operating procedures and practices.
Work cross functionally with business analysis, testing, and infrastructure teams to build and deploy applications.
Provide accurate estimates for work to aid sprint planning and delivery timelines.
Participate in triaging and resolving support issues with understanding of business impact and urgency for resolution.
Qualifications
5+ years\u2019 of experience developing in RPGLE on large iSeries(AS/400) platforms and using SQL with DB2 databases.
Strong design and development experience with large scale, critical business applications and proven ability to create both functional and technical design documentation.
Excellent analytical and problem solving skills with a strong passion for delivering quality solutions in a customer environment.
Flexibility to provide critical business support on weekends, holidays, and participate in 24/7 on call rotation.
Experience working with integration components including IBM Websphere Broker, Informatica, and Automic/UC4 Workload Automation.
Experience with Agile software development practices.
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$118,275.00 – $186,600.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our customers be positively productive by matching exceptional people to teams delivering world-class IT service. With engineers in over 40 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations. Join us and lend your expertise by co-creating applications and services with fast-moving, innovative teams.
Responsibilities
Build enhancements and resolve bugs through analyzing and developing required objects, programs, and files.
Develop functional requirements for application features and enhancements.
Contribute to application design reviews, code reviews, and test planning/execution.
Create detailed technical documentation that supports all new features and fixes.
Follow established standard operating procedures and practices.
Work cross functionally with business analysis, testing, and infrastructure teams to build and deploy applications.
Provide accurate estimates for work to aid sprint planning and delivery timelines.
Participate in triaging and resolving support issues with understanding of business impact and urgency for resolution.
Qualifications
5+ years\u2019 of experience developing in RPGLE on large iSeries(AS/400) platforms and using SQL with DB2 databases.
Strong design and development experience with large scale, critical business applications and proven ability to create both functional and technical design documentation.
Excellent analytical and problem solving skills with a strong passion for delivering quality solutions in a customer environment.
Flexibility to provide critical business support on weekends, holidays, and participate in 24/7 on call rotation.
Experience working with integration components including IBM Websphere Broker, Informatica, and Automic/UC4 Workload Automation.
Experience with Agile software development practices.
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$93,100.00 – $147,000.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our customers be positively productive by matching exceptional people to teams delivering world-class IT service. With engineers in over 40 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations. Join us and lend your expertise by co-creating applications and services with fast-moving, innovative teams.
Responsibilities
Build enhancements and resolve bugs through analyzing and developing required objects, programs, and files.
Develop functional requirements for application features and enhancements.
Contribute to application design reviews, code reviews, and test planning/execution.
Create detailed technical documentation that supports all new features and fixes.
Follow established standard operating procedures and practices.
Work cross functionally with business analysis, testing, and infrastructure teams to build and deploy applications.
Provide accurate estimates for work to aid sprint planning and delivery timelines.
Participate in triaging and resolving support issues with understanding of business impact and urgency for resolution.
Qualifications
5+ years\u2019 of experience developing in RPGLE on large iSeries(AS/400) platforms and using SQL with DB2 databases.
Strong design and development experience with large scale, critical business applications and proven ability to create both functional and technical design documentation.
Excellent analytical and problem solving skills with a strong passion for delivering quality solutions in a customer environment.
Flexibility to provide critical business support on weekends, holidays, and participate in 24/7 on call rotation.
Experience working with integration components including IBM Websphere Broker, Informatica, and Automic/UC4 Workload Automation.
Experience with Agile software development practices.
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$93,100.00 – $147,000.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Astreya is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-creating scalable solutions with fast-moving teams. Here you will have the creative autonomy to build new capabilities for next generation hardware architectures. You will get exposure to a wide variety of new tools and technologies to improve ASIC design verification. By joining the verification engineering team you will witness advances in continuous technical innovation and showcase the team\u2019s successes as well as facilitate continuous career development.
Responsibilities:
Provide day-to-day operational support to the Core team.
Open TAC cases and assist with ongoing network outages.
Assist with vulnerability patching of hardware.
Assist with deploying new hardware when needed.
Experience with Ansible Tower.
Hands-on experience with writing playbooks in Ansible.
Experience with converting network configurations (Juniper) to Ansible playbooks.
Experience with Juniper hardware and configs (MX / EX / SRX series hardware).
Experience with automating upgrades for Juniper using Ansible is a plus.
Provide administration, development, and application support for end users
Design, develop, code, test and debug system software
Design and implement software of embedded devices and systems from requirements to deployment
Review code and design
Configure and integrate third-party software components and technologies
Perform root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments
Address and resolve escalated software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
Log and track incidents and requests from identification through to resolution as per established policies
Provide limited after hours and on-call support as needed
Lead the review and development of test documentation
Train and mentor others
Work with stakeholders and cross-functional teams on projects and initiatives
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Network Experience:
Aruba Wifi experience.
Cisco VPN experience, and knowledge of deploying Secure Access Service Edge (SASE) is a huge plus.
AWS Networking experience, particularly with Direct Connect and Transit Gateways.
Data Center/Backbone Network Experience.
Deployment and Operational Experience with Juniper (MX / EX / SRX series hardware).
Experience with deploying routing protocols such as OSPF and BGP and supporting Datacenter and Enterprise Backbone Networks.
Required Qualifications/Skills:
Bachelor\u2019s degree (B.S/B.A) from four-college or university and 8+ years\u2019 related experience and/or training; or equivalent combination of education and experience\u00a0
Networks with key contacts outside own area of expertise
Determines methods and procedures on new assignments and may coordinate activities of other personnel
Experience working with various development programs
Ability to quickly learn customer support processes, tools and techniques
Understanding of how to configure third-party software components and technologies\u00a0
Ability to perform root cause analysis of network, operating system, and other issues\u00a0
Excellent communication skills in English (both speaking and writing)
Ability to collaborate and work remotely including use of communication tools
Ability to multi-task and self-organize including prioritization of activities
Experience using monitoring systems\u00a0
Attention to detail\u00a0
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$118,275.00 – $186,600.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Astreya is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-creating applications and services with fast-moving teams.
Do you have the desire to use your technical skills to give back to your community and those close to you? If yes, then you're in the right place! Here you will have the creative autonomy to build new features and at the same time resolve technical challenges at one of the most influential and mission-driven nonprofits in the world. You will be able to leverage cutting-edge tools and technologies to construct solutions for a global user community. What's even better than that? You will work alongside team members who you can teach and also learn from in a culture that fosters technical and personal growth.
Your Roles and Responsibilities:
Engage with business users on collaboration application requirements and lead technical design discussions to help build engaging SharePoint solutions.
Build, test, deploy, and maintain customized\u00a0 applications through agile software development lifecycle.
Build and maintain PowerShell scripts and Power Automate flows to integrate applications and automate routine tasks.
Implement new collaboration applications and new features within existing applications by introducing features to the user community on a regular basis.
Develop detailed test plans that ensure the quality of applications and integrations prior to production releases.
Collaborate cross functionally with internal infrastructure and security teams, as well as external vendors, to solve complex issues.
Perform change management for system and application changes.
Conduct audits on existing systems for administrator roles, general usage gaps, and app licensing.
Your Qualifications/Skills:
3+ years\u2019 experience developing applications on large SharePoint platforms\u00a0 both on-premise and online.
Experience designing, developing,\u00a0 and maintaining various collaboration applications and services, primarily Microsoft 365, Teams, OneDrive, and other similar apps.
Proficient in developing customized solutions on the Microsoft stack using C# and .NET.
Experience automating routine tasks using PowerShell and Power Automate flows.
Demonstrated experience developing modern Web applications using Angular and/or React.
Strong customer services skills with experience engaging users in functional and technical requirements and owning the developed solutions through quality control and deployment.
Strong problem-solving abilities with proven ability to turn complex challenges into successful outcomes with substantive results.
Experience with systems troubleshooting to identify the root cause and fixes.
Possess a strong dynamic and forward-thinking approach to technical innovation and systems engineering.
Proven ability to work on cutting-edge projects and push the boundaries of systems and processes in order to provide exceptional solutions for users.
Exceptional communication and writing skills with a focus on technical solutions documentation.
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$73,340.00 – $115,770.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Your Roles and Responsibilities:
- Administer and manage Azure cloud environments, including virtual machines, storage accounts, networks, and other Azure resources.
- Monitor and maintain the availability, performance, and security of Azure infrastructure, applying best practices and implementing necessary configurations.
- Provision and manage virtual machines, including image creation, sizing, deployment, and monitoring.
- Configure and manage Azure networking components, such as virtual networks, subnets, network security groups, and load balancers.
- Implement and manage Azure storage solutions, including Blob storage, Azure Files, and Azure Disk storage.
- Monitor and troubleshoot Azure services, analyzing logs, alerts, and metrics to identify and resolve issues.
- Implement and manage backups, disaster recovery, and high availability solutions in Azure.
- Collaborate with development teams to deploy and manage applications in Azure, ensuring optimal performance and scalability.
- Implement and manage Azure security solutions, including Azure Security Center, Azure Key Vault, and Azure Active Directory.
- Implement and manage Azure resource policies and governance to enforce compliance and security standards.
- Stay up to date with the latest Azure updates, features, and best practices, providing recommendations for continuous improvement.
- Automate administrative tasks using Azure PowerShell, Azure CLI, or infrastructure-as-code tools like Azure Resource Manager (ARM) templates or Terraform.
- Collaborate with cross-functional teams to design and implement cloud migration strategies, ensuring smooth transitions to Azure.
- Participate in agile development practices, including sprint planning, backlog grooming, and design reviews
Required Qualifications/Skills:
Bachelor\u2019s degree (B.S/B.A) from four-college or university and 5 to 8 years\u2019 related experience and/or training; or equivalent combination of education and experience\u00a0
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Applicable knowledge of networking hardware and infrastructure (routers, switches, firewalls, servers)
Knowledge of how to troubleshoot network problems
Active listening skills and the ability to communicate with technical and non-technical stakeholders.
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$96,900.00 – $150,000.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Your Roles and Responsibilities:
- Design, develop, and maintain Azure-based data solutions using services such as Azure Cognitive Services, Azure Data Factory, Azure Databricks, Azure SQL Database, and Azure Data Lake Storage.
- Design and implement data pipelines and solutions that leverage Azure Cognitive Services for sentiment analysis, text extraction, image recognition, entity recognition and other AI-powered features.
- Develop solutions that use languages such as Python and use REST-based APIs and software development kits (SDKs) to build secure image processing, natural language processing (NLP), knowledge mining, and conversational AI solutions on Azure.
- Implement data integration solutions using Azure Logic Apps, Azure Functions, or other appropriate tools.
- Collaborate with data scientists and developers to integrate Azure Cognitive Services APIs into data processing workflows and applications.
- Build and train machine learning models using Azure Machine Learning, ensuring high accuracy and performance.
- Ensure data governance and compliance standards are met by implementing data classification, masking, and retention policies.
- Collaborate with infrastructure teams to provision, manage Azure resources & performance test solutions.
- Stay up to date with the latest trends and technologies in the Azure data engineering space/AI technologies and frameworks, providing recommendations for process improvements.
- Document data solutions, including system architecture, data flows, and configuration details.
- Participate in agile development practices, including sprint planning, backlog grooming, and code reviews.
Required Qualifications/Skills:
Bachelor\u2019s degree (B.S/B.A) from four-college or university and 12+ years\u2019 related experience and/or training; or equivalent combination of education and experience\u00a0
Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results
Acts independently to determine methods and procedures on new or special assignments
Determines methods and procedures on new assignments and may coordinate activities of other personnel
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$120,650.00 – $190,500.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Key responsibilities:
\u2022 Drive production and custom rack builds as needed
\u2022 Execute test content provided by engineering team
\u2022 Achieve and maintain expected productivity levels with minimal supervision
Technical skills
\u2022 Programming experience: Python, C, Perl/ TK, C-Shell, B-shell, Tcsh, Tcl, robot framework
\u2022 Familiar with the following operating systems: Unix, Linux, VXworks, Fedora, red hat, Novell,LINUX BSD, Centos, Ubuntu
\u2022 Familiar with the following protocols: TCP/IP, UDP/IP, ARP, RARP, ICMP, SNMP, BOOTP, DHCP, PXE, HTTP
\u2022 Familiar with TCPIP Applications: FTP, TFTP, TELNET, SSH, DNS, NFS, RPC, NMAP, TCPDUMP, WIRESHARK
\u2022 Familiar with IOT architecture and implementation ( System in a Chip )
\u2022 Familiar with Server / PC architecture, Busses, usb devices, i2c, memory interfaces, pci, pcie, sata, eSata,SAS , video cards, temperature sensors. NAS, NVME
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$120,650.00 – $190,500.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Job Description
\u00a0Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations. Join us and lend your expertise by showcasing your skills and leading a large integration project with a global high tech manufacturing company. You will gain unique knowledge of complex high tech product configurations and pricing models that will have an impact on a global CPQ program. You will lead in the discovery, customization, integration, and quality assurance of the customer\u2019s sales applications.\u00a0
Your Roles and Responsibilities:
Analyze and evaluate business requirements for Salesforce CRM, Model N CPQ, and other sales applications.\u00a0
Provide recommendations on new or enhanced systems, software, upgrades, and modifications.
Participate in project teams for large planned application changes.\u00a0
Provide support for Salesforce CRM, Model N CPQ, and other related applications, including Account Management, Opportunity Management, Reporting, Pricing and Quoting.
Manage support queue, enter accurate incident data according to established support procedures, and maintain established service level response.
Participate in cross functional initiatives to improve current processes and identify areas for development of technical solutions.
Communicate the scheduling and implementation of maintenance and enhancements to the system.
Coach and provide guidance to other team members and provide operational support to the global support manager by monitoring team activities.
Develop and maintain application functional specs and process flows.
Develop and execute test plans and record test results. Coordinate testing results with release management. Participate in system release testing for initial implementation of new modules and subsequent enhancements to the applications.
Create business process documentation and highlight key changes based on project deliverables.
Develop and update user documentation: Training guides, FAQs, and support staff knowledge material.
Coordinate and conduct training sessions for medium to large audiences/train the trainer.
Train, lead and provide technical guidance to team members related to planned system changes.
Required Qualifications/Skills:
Bachelor\u2019s degree (B.S/B.A) from four-college or university and 2 to 5 years\u2019 related experience and/or training; or equivalent combination of education and experience\u00a0
Experience providing enterprise-level project support as a business analyst with the ability to successfully analyze, design, and test business processes.
Builds productive internal and external working relationships with the ability to establish and maintain strong relationships while influencing others toward a common vision or goal.
Experience managing complex IT programs and projects with an analytical, data-driven approach to reviewing and solving problems.
Exercises judgment within defined procedures and practices to determine appropriate action.
Possess a detail oriented mindset with strong leadership skills to coordinate and motivate program and project teams.
Excellent documentation, writing, organization and verbal communication skills.\u00a0
Able to create and consume technical documentation.\u00a0
Excellent organization skills and ability to adapt to a rapidly changing work environment.\u00a0
Previous Salesforce implementation project experience
Knowledge of or experience in sales support teams
Familiarity with SQL scripting, usage, and data visualization.\u00a0
Salary Range
$118,800.00 – $148,500.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:\u00a0
The Operations Coordinator, will\u00a0facilitate\u00a0and coordinate\u00a0multiple cross functional\u00a0teams to carry out day to day\u00a0operations.\u00a0Job involves coordination with\u00a0operations, Inventory teams, wider stakeholder teams and the like.\u00a0Tasks\u00a0may vary in number, size and complexity of requests.
Scope:\u00a0
\u00b7\u00a0Follows established procedures on routine work
\u00b7\u00a0Requires detailed instructions\u00a0
Your Roles and Responsibilities:
\u00b7\u00a0Coordinating operations over multiple\u00a0requirements.
\u00b7\u00a0Provides daily/ weekly\u00a0operational\u00a0updates including action item updates.
\u00b7\u00a0Schedules and coordinates\u00a0
\u00b7\u00a0Reviews and follows up on assigned actions.
\u00b7\u00a0Effectively and accurately communicate status to the team.
\u00b7\u00a0Assist with maintaining and monitoring ad-hoc project plans/schedules
\u00b7\u00a0Assists with identifying\u00a0operational/project issues, determining the right team member to provide a solution, and/or escalating the issue to the manager.
\u00b7\u00a0Takes part in organizing, attending and participating in stakeholder meetings.
\u00b7\u00a0Documents and follows up on important actions and decisions from meetings.
\u00b7\u00a0Collaborates with various regional teams responsible for resources and ticket resolution.
\u00b7\u00a0Assists with daily monitoring of the ticketing system, reassigning tickets where required.
\u00b7\u00a0Produces regular reports as required.
\u00b7\u00a0Assists with identifying trends or recurring problems and escalates to management for resolution.
\u00b7\u00a0Assists with locating and defining new process improvement opportunities.
\u00b7\u00a0Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.
\u00b7\u00a0Works closely with Service Delivery Managers/ Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
\u00b7\u00a0Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
\u00b7\u00a0Bachelor/Diploma\u00a0preferably\u00a0in Information Technology or Engineering and 1 to 3 years\u2019 related experience and/or training; or equivalent combination of education and experience.
\u00b7\u00a0Flexibility essential – the role is remote, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
\u00b7\u00a0Familiarity with Microsoft Excel and Google Suite
\u00b7\u00a0Excellent Communication skills, both verbal and written
\u00b7\u00a0Proactive attitude and dependable
\u00b7\u00a0Excellent customer service skills
\u00b7\u00a0Ability to work both within a team and independently
\u00b7\u00a0Ability to multitask and prioritize workload
\u00b7\u00a0Ability to use good judgment, as well as problem-solving and decision making skills
\u00b7\u00a0Ability to maintain confidentiality and professional decorum
Salary Range
$21.31 – $32.33 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
QA Engineer – End User Computing
Astreya is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-creating applications and services with fast-moving teams.
Do you have the desire to use your technical skills to give back to your community and those close to you? If yes, then you're in the right place! Here you will have the creative autonomy to test emerging hardware and software platforms and at the same time resolve technical challenges at one of the most influential and mission-driven nonprofits in the world. You will be able to leverage cutting-edge tools and technologies to construct solutions for a global user community. What's even better than that? You will work alongside team members who you can teach and also learn from in a culture that fosters technical and personal growth.
Your Roles and Responsibilities:
Test and manage software releases and patches for OS, application, and mobile platforms.
Run validation tests on several hardware types and deploy new patches/software.
Assist with creating bugs from manual tests and monitor automated test runs/results.
Interact with the device management team to create bugs for hardware or software issues.
Plan, evaluate, and test all deployment including patching and upgrade cycles.
Assist with monitoring automated software pipelines to detect and triage failures
Help investigate failures to determine root cause; and bring failures to the attention of the engineering team.
Assist with writing simple scripts to automate processes and test cases.
Leverage Agile principles for product planning and capability delivery.
Meet with customers and incorporate feedback and testing criteria into the Windows Client, mobile, and software product roadmaps.
Required Qualifications/Skills:
At least 4+ of experience managing Windows client patching, software patching, and mobile OS updates.
Proficient in test management tools like Jira, Zephyr, or similar.
Previous experience performing client and mobile hardware evaluation and verification testing.
Perceptive with ability to diagnose complex hardware and software issues.
Substantial experience with Microsoft Endpoint Manager: SCCM and Intune
Substantial experience in supporting Microsoft Windows, Microsoft Azure AD, and Microsoft Office.
Experience in Automated Windows provisioning with SCCM task sequences and Intune Autopilot.
Experience in hardware and software implementation and support, including managing the hardware selection process, establishing standards, creating maintenance programs, and providing primary vendor management.
Substantial knowledge of GPO and CIS Benchmark Hardening.
Detailed knowledge of mobile OS patching and update testing for both iOS and Android.
Ability to organize and prioritize numerous test cases and complete them under time constraints.
Salary Range
$0.00 – $0.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Front End Web Developer – .NET
Astreya is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-creating applications and services with fast-moving teams.
Do you have the desire to use your technical skills to give back to your community and those close to you? If yes, then you're in the right place! Here you will have the creative autonomy to build new features and at the same time resolve technical challenges at one of the most influential and mission-driven nonprofits in the world. You will be able to leverage cutting-edge tools and technologies to construct solutions for a global user community. What's even better than that? You will work alongside team members who you can teach and also learn from in a culture that fosters technical and personal growth.
Your Roles and Responsibilities:
Building enterprise level modern applications using the latest technologies and work mainly on the UI side while contributing API and other app layers.
Participate in building creative UI elements and layouts.
Work closely with the product team for creative direction relating to custom web UI elements.
Help with illustrating concepts through wireframing and design sessions.
Participate in a culture of collaboration, lead by example and maintain a positive work environment.
Stay current with design techniques and best practices, as well as emerging technologies.
Deliver user stories on time.
Architect efficient and reusable front-end systems that drive desktop web and mobile applications.
Collaborate with product designers, product managers, and software engineers to understand user needs and deliver compelling user-facing products.
Identify and address performance issues, and thoroughly review technical solutions.
Participate in design and code reviews.
Measure and improve reliability of front-end architecture.
Identify and communicate best practices for front-end engineering.
Required Qualifications/Skills:
Expert in UI development and experienced in using .NET and C# development in addition to modern JavaScript frameworks like React, Angular and VueJS.
At least 4+ years of experience in the development and support of business applications and services using the Microsoft stack.
Proven experience developing enterprise level applications in an Agile environment.
Experience with Agile practices, methodologies – Sprint planning, daily scrums, backlog grooming and updating Azure DevOps and/or Jira artifacts to ensure work is tracked appropriately.
Experience with UI testing framework like Jest and other similar tools.
Azure cloud experience deploying apps and using Azure App Service, ACR/ACS, AKS, Azure Functions, etc.
Familiarity with OAuth or other security frameworks to authenticate and authorize front-end applications.
Strong experience with Azure DevOps CI/CD/Continuous testing and similar methodologies.
Ability to adapt to current and emerging web technologies.
Familiarity with both web and mobile design.
Strong team player with a desire to learn and mentor by collaborating with peers and other DevOps members across the organization.
Exceptional attention to detail.
Salary Range
$96,900.00 – $150,000.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
IT Support Specialist
Astreya is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-creating applications and services with fast-moving teams.
Do you have the desire to use your technical skills to give back to your community and those close to you? If yes, then you're in the right place! Here you will have the creative autonomy to build new features and at the same time resolve technical challenges at one of the most influential and mission-driven nonprofits in the world. You will be able to leverage cutting-edge tools and technologies to construct solutions for a global user community. What's even better than that? You will work alongside team members who you can teach and also learn from in a culture that fosters technical and personal growth.
Core responsibilities of the position\u00a0\u00a0
Provide exceptional support for all aspects of technology provided by the IT department via phone, email, chat, and other supported channels.
Use of ticketing system to track customer issues and provide timely updates to all stakeholders\u00a0 from initial diagnosis, through troubleshooting, and into resolution or escalation.
Perform troubleshooting and provide customer service up to the executive level with excellent communication and follow through.\u00a0
Effectively multitask and manage priorities in a fast-paced IT setting and balance the demands of daily and routine assignments with long-term projects.
Install and configure AV equipment and assist users in the set up and operation of AV systems.
Ensure conference/meeting room AV systems are maintained and in good operating condition. Perform IT-related setup, support, and breakdown for large meetings and events.
Perform regular testing/maintenance/upgrades of all internal AV systems via regular room sweeps.
Aid with computer and mobile hardware and software, printing, office products, electronic messaging and audio-visual technology in accordance with established policies/procedures.\u00a0\u00a0
Initiate escalations as appropriate to ensure management is aware of problems that are severe in nature or that exceed documented targets.
Regularly develop knowledge of emerging technologies and provide proactive options on how to effectively solve common issues.
Track IT hardware assets and their respective configurations for potential reuse or retirement.
Create and document routine IT processes and procedures.
Develop strong relationships with internal customers, vendor, affiliates, and peers.
Required Qualification and Experience\u00a0
Minimum 2-4 years of Service Desk, Call Center, IT Help Desk experience in an enterprise environment.
Demonstrated clear and effective verbal & written communication skills.
Excellent Customer Service experience and follow through with attention to detail.
Expertise with Windows operating system and Office 365 suite and other Microsoft applications and\u00a0 toolsets.
Experience with IT Knowledge Base and ticketing system.
Experience applying ITSM best practices to Incident and Service Requests management.
Knowledge of Azure Active Directory.
Experience with AV technology and supporting various unified communications platforms (Zoom & Teams).
\u00a0
Physical Demands
Occasional lifting to 30 pounds (reference:\u00a0 a ream of paper weighs approx. 5lbs)
Fine motor movements in fingers/hands to operate computers and other office equipment.
Push/pull up to 50lbs
Stooping, bending, crouching\u00a0
Reaching, or climbing ladders\u00a0
Position Type/Expected Hours of Work
This is a critical position and is expected to report for work regardless of weather conditions.
Occasional evening and weekend hours required.
Travel is not required for this role, however there may be occasional opportunities to travel for training and/or to support other locations.
What can Astreya offer you?
Employment in the fast-growing IT space providing you with a variety of career options
Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
Introduction to new ways of working and awesome technologies
Career paths to help you establish where you want to go
Focus on internal promotion and internal mobility – we love to build teams from within
Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
Education Assistance
Dedicated management to provide you with on point leadership and care
Numerous on the job perks
Market competitive compensation and insurance, health and wellness benefits
Location:
Atlanta, Chicago and Dallas preferred, but location can be anywhere in the US. Potential for 25-50% travel\u00a0
Job Summary:
We are seeking a highly skilled SAP MII Architect with extensive experience in the beverage or food industry. The ideal candidate should have a minimum of 8 years of experience in SAP MII (Manufacturing Integration and Intelligence) implementation, design, and customization. The candidate will be responsible for designing and overseeing the implementation of SAP MII solutions to optimize manufacturing processes and drive operational efficiency for Digital Factory.
Qualifications:
Minimum of 8 years of hands-on experience in SAP MII implementation and architecture in the beverage or food industry.
\u00a0Strong understanding of manufacturing processes and data integration in a beverage or food manufacturing environment.
Proficiency in SAP MII configuration, customization, and development.
Knowledge of other SAP ERP modules and integration with SAP MII.
Experience in designing and implementing manufacturing dashboards and real-time analytics using SAP MII.
Familiarity with SAP MII interfaces, web services, and integration with plant floor devices.
Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
Excellent communication and interpersonal skills to collaborate effectively with stakeholders at all levels.
Project management experience and ability to work in a team-oriented environment.\u00a0
Key Skills:
Collaborate with cross-functional teams to understand business requirements and propose SAP MII solutions to enhance manufacturing processes.
Lead the design and architecture of SAP MII solutions, ensuring alignment with industry best practices and standards.
Oversee the customization and configuration of SAP MII applications to meet specific business needs.
Integrate SAP MII with other SAP modules and third-party applications to enable seamless data flow and process automation.
Conduct system testing, debugging, and performance tuning to ensure the smooth functioning of SAP MII applications.
Provide technical guidance and support to development teams during the implementation phase.
Develop and maintain technical documentation, including design specifications and system configurations.
Collaborate with business stakeholders to identify areas for continuous improvement and optimization of manufacturing processes.
Stay updated with the latest trends and advancements in SAP MII and related technologies to propose innovative solutions. Ability to combine business needs with technical requirements.
AGILE development utilizing JIRA.
SCRUM team leader.
Strong organizational, and multi-tasking skills.
Excellent analytical skills, in-depth experience in business process analysis.
Excellent customer facing communication skills, both written and verbal.
Strong presentation and interpersonal skills.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Salary Range
$118,275.00 – $186,600.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:\u00a0
The Software Engineer designs, develops, troubleshoots and debugs software programs for enhancements and new products. They will also develop software and tools in support of design, infrastructure and technology platforms.
Scope:\u00a0
Applies company policies and procedures to resolve routine issues
Works on problems of limited scope
Receives detailed instructions
Your Roles and Responsibilities:
Help to provide administration, development, and application support for end users\u00a0
Assist in the design, develop, code, test and debug system software
Review code and design
Assist with configuring and integrating third-party software components and technologies
Help to perform root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments
Help to address and resolve software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
Assist with appropriate logging and tracking of incidents and requests from identification through to resolution as per established policies
Provide limited after hours and on-call support as needed
Assist with review and development of test documentation
Work with stakeholders and cross-functional teams on projects and initiatives
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Bachelor\u2019s degree (B.S/B.A) from four-college or university and 0 to 2 years\u2019 related experience and/or training; or equivalent combination of education and experience\u00a0
Builds stable working relationships internally
Follows standard practice and procedures when analyzing situations or data
Understanding of various development programs
Ability to quickly learn customer support processes, tools and techniques
Excellent communication skills in English (both speaking and writing)
Ability to collaborate and work remotely including use of communication tools
Ability to multi-task and self-organize including prioritization of activities
Understanding of using monitoring systems\u00a0
Attention to detail\u00a0
Preferred Qualifications:\u00a0
Familiarity with system administration\u00a0
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$27.86 – $43.85 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
We\u2019re a leading IT solutions provider delivering technology-enabled services that fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations by co-creating applications and services with fast-moving teams. Here you will have the creative autonomy to build new features and help scale one of the most advanced development environments in the tech industry. You will utilize a wide variety of new tools and technologies to improve automation on custom infrastructure platforms.
Your Roles and Responsibilities:
Build infrastructure as code (IaC) components to automate the provisioning and management of software containers and virtual machines.
Support the development and management infrastructure and integrate distributed systems to work as one.
Write automation code and build tools for provisioning and operating our Development infrastructure on multi OS virtualized environments
Improve scalability, service reliability, capacity, and performance of Infrastructure platforms
Develop and automate CI/CD pipelines to build, test, and release software applications as part of a software development team.
Manage distributed version control environments such as GitHub, GitLab, or BitBucket at scale to facilitate continuous integration workflows.
Build solutions to monitor software release pipelines using telemetry services such as Grafana or Prometheus.
Deploy microservices to support release management on container orchestration platforms such as Kubernetes, or Docker.
Build command line tools to improve developer efficiency.
Design automated software release processes using custom Jenkins workflows.
Build automated release management pipelines that provide end to end traceability of all changes from initial development to published product release notes.
\u00a0
Required Qualifications/Skills:
5+ years\u2019 of recent, practical experience delivering secure, automated infrastructure solutions in an enterprise environment.
Proficiency in scripting languages such as Python, PowerShell, or Bash
Extensive direct experience with cloud platforms preferrably AWS
Proven experience with infrastructure-as-code tools such as Terraform, ARM templates, CloudFormation; solid experience with CI/CD tooling
Familiarity with tools for monitoring and system alerting\u00a0
Managing multiple products/release cadences with source control branching strategies\u00a0
Experience with open-source tools and technologies in large distributed systems
Experience building and developing scalable, resilient, always-on infrastructure
Ability to grasp new technologies quickly and multitask on multiple responsibilities
Salary Range
$96,900.00 – $150,000.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
FOR INTERNAL REFERRAL SUBMISSIONS ONLY – EMPLOYEE REFERRAL PROGRAM
Supporting all countries in APAC Region
Dear Astreyans,
One of the best ways for us to find more people like you is for you to tell us about them! The\u00a0Employee Referral Program\u00a0aims to encourage and reward team members who refer qualified candidates for\u00a0ELIGIBLE open positions. Besides helping your friends find great jobs, we'll also show our appreciation by paying you a\u00a0bonus\u00a0for any eligible opening your referral is hired into. By tapping into the networks and expertise of our team members, we can attract top talent and enhance recruitment efforts.
Please visit Connect to view our global payout structure and terms/conditions of the program.
What this Job Entails:\u00a0
The Network Operations Engineer III is a network support engineer for managing and troubleshooting Network Production environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.
Scope:\u00a0
Resolves a wide range of issues in creative ways
Seasoned, experienced professional with a full understanding of their specialty
Works on problems of a diverse scope\u00a0
Receives little instruction on day to day work, general instruction on new assignments
Your Roles and Responsibilities:
Participate in the production network and internet peering strategies. \u2022 Support for global production network including edge, backbone, datacenter, and POP.
Day-to-day activities involve working on multiple vendor TOR switches (Cisco Nexus, Arista & Juniper), optical backhaul, and backbone & edge routers in dozens of POP locations around the world.
Working with multiple TAC vendors to fix the hardware issues.
Handle traffic and any other queries raised by ISP/partners.
Work with ISP/vendors on fixing any issues related to network.
Support team in handling network and traffic peering for any Layer 1 to Layer 3 issues.
Experience with networking technologies relative to content delivery network, monitoring capacity, and peering traffic.
Experience with networking technologies relative to content delivery network, monitoring capacity, and peering traffic.
Capable of driving the first level of Escalations reported by the team.
Maintain accurate time and records in all service tickets as performed.
Maintain system configuration information within the ticketing system and ensure it is attached to relevant tickets.
Communicate with customers as needed regarding ticket progress, changes, or agreed outages.
Escalate service requests that require engineer-level support in a timely fashion to prevent the breach of SLA.
Capability to drive data insights and report them on and as required.
Participate in 24/7 support with other teams across the globe.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications/Skills:
\u2022 5+ years of relevant work experience.
\u2022 Experience in fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies.
\u2022 Extensive knowledge of routing protocols, especially BGP.
\u2022 Experience with Content Delivery Networks and Internet Peering strategies.
\u2022 Good communication skills- you should be able to work with service providers and colocation facilities around the world.
Preferred Qualifications:\u00a0
Experience working in a multi-vendor network environment.\u00a0
Network certifications, including server level certifications\u00a0
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
What this Job Entails:\u00a0
The Project & Program Management IV role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity.\u00a0
Scope:\u00a0
Uses professional concepts and company objectives to resolve complex issues in creative and effective ways
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
Your Roles and Responsibilities:
Manage multiple, complex, cross-functional and technical projects.\u00a0
Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.\u00a0
Responsible for managing/tracking program milestones, timeline, and overall deliverables.\u00a0
Lead creation and maintenance of comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.\u00a0
Take a leadership role in defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.\u00a0
Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management.\u00a0
Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.\u00a0
Responsible for internal process improvements; remove gaps, across multiple teams and functions.\u00a0
Ensure risks are accounted for and provide risk mitigation strategies.\u00a0
Primary project point of contact for vendor partners and internal stakeholders.\u00a0
Coordinate and manage regularly scheduled meetings with core teams.\u00a0
Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes.\u00a0
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications/Skills:
Bachelor\u2019s degree (B.S/B.A) from four-college or university and 8+ years\u2019 related experience and/or training; or equivalent combination of education and experience\u00a0
Networks with key contacts outside own area of expertise
Determines methods and procedures on new assignments and may coordinate activities of other personnel
Experience working with project management teams, resolving conflict, and meeting schedule timelines
Excellent communication skills (verbal, written, documentation)
Ability to work on multiple projects and assignments concurrently
Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
In-depth experience creating spreadsheets, presentation material, and project/process documentation
Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks
Proven ability to collaborate with stakeholders and communicate project updates to client executives.\u00a0
Various certifications
Change management knowledge\u00a0
Familiarity with various project management methodologies\u00a0
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$96,900.00 – $150,000.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:\u00a0
The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.
Scope:\u00a0
Follows established procedures on routine work
Requires detailed instructions\u00a0
Your Roles and Responsibilities:
Gather and maintain project requirement lists.
Provides weekly project updates including action item updates.
Schedules and coordinates project reviews and follows up on assigned actions.
Effectively and accurately communicate status to the project team.
Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.
Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.
Takes part in organizing, attending and participating in stakeholder meetings.
Documents and follows up on important actions and decisions from meetings.
Collaborates with various regional teams responsible for project resources and ticket resolution.
Assists with daily monitoring of the ticketing system, reassigning tickets where required.
Produces regular reports as required.
Assists with identifying trends or recurring problems and escalates to management for resolution.
Assists with locating and defining new process improvement opportunities.
Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.
Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years\u2019 related experience and/or training; or equivalent combination of education and experience
Flexibility essential – the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
Familiarity with Microsoft Excel and Google Suite
Excellent Communication skills, both verbal and written
Proactive attitude and dependable
Excellent customer service skills
Ability to work both within a team and independently
Ability to multitask and prioritize workload
Ability to use good judgment, as well as problem-solving and decision making skills
Ability to maintain confidentiality and professional decorum
Preferred Qualifications:\u00a0
- Understanding or previous experience with ticketing systems and/or project management system\u200b
- Understanding of or previous experience in a technology driven environment
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$19.18 – $27.84 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:\u00a0
The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.
Scope:\u00a0
Follows established procedures on routine work
Requires detailed instructions\u00a0
Your Roles and Responsibilities:
Gather and maintain project requirement lists.
Provides weekly project updates including action item updates.
Schedules and coordinates project reviews and follows up on assigned actions.
Effectively and accurately communicate status to the project team.
Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.
Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.
Takes part in organizing, attending and participating in stakeholder meetings.
Documents and follows up on important actions and decisions from meetings.
Collaborates with various regional teams responsible for project resources and ticket resolution.
Assists with daily monitoring of the ticketing system, reassigning tickets where required.
Produces regular reports as required.
Assists with identifying trends or recurring problems and escalates to management for resolution.
Assists with locating and defining new process improvement opportunities.
Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.
Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years\u2019 related experience and/or training; or equivalent combination of education and experience
Flexibility essential – the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
Familiarity with Microsoft Excel and Google Suite
Excellent Communication skills, both verbal and written
Proactive attitude and dependable
Excellent customer service skills
Ability to work both within a team and independently
Ability to multitask and prioritize workload
Ability to use good judgment, as well as problem-solving and decision making skills
Ability to maintain confidentiality and professional decorum
Preferred Qualifications:\u00a0
- Understanding or previous experience with ticketing systems and/or project management system\u200b
- Understanding of or previous experience in a technology driven environment
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$19.18 – $27.84 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:\u00a0
The Supply Chain Materials Planner will work in a fast-paced and dynamic environment where valuable contribution is much appreciated.\u00a0
Scope:\u00a0
Resolves a wide range of issues in creative ways
Seasoned, experienced professional with a full understanding of their specialty
Works on problems of a diverse scope\u00a0
Receives little instruction on day to day work, general instruction on new assignments
Your Roles and Responsibilities:
Execute material planning for the data center supply chain operations and logistics team, and ensure requirements are completed within the allocated time frame\u00a0
Submit email requests or tickets for the reallocation of materials such as network racks and trays, including excess/obsolete or damaged goods
Manage move order requests (MOR) for materials control and allocation and collaborate with logistics, warehousing, and technical operations teams\u00a0
Maintain supply outlook by reviewing inventory availability, requirements, highlighting shortages and developing resolution; minimize and mitigate excess and obsolete inventory risks\u00a0
Take an active role in analyzing data including materials requirement planning (MRP) and enterprise resource planning (ERP) information, and prepares reports as needed to facilitate and recommend actions to ensure optimal supply chain execution\u00a0
Collaborate closely with procurement team to monitor inventory levels and sourcing needs\u00a0
Drive material availability to meet customer demand\u00a0
Support discontinuation process including identification, monitoring and minimizing write off costs\u00a0
Facilitate weekly operations meetings and follow up on actions\u00a0
Confirm MRP requirements to provide vendors with short and long term materials needs and forecasts\u00a0
Manage and optimize planning metrics, tools and reports\u00a0
Supports cost reduction projects and improvement initiatives to achieve overall business objectives.\u00a0
Complete special projects as assigned\u00a0
Provide testing support for new system tools\u00a0
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Bachelor\u2019s degree (B.S/B.A) from four-college or university and 5 to 8 years\u2019 related experience and/or training; or equivalent combination of education and experience\u00a0
Networks with senior internal and external personnel in own area of expertise
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Analytical skills\u00a0
MS Excel skills
Collaborates and works well in diverse teams\u00a0
Works well in ambiguous and sometimes chaotic environments\u00a0
Strong communication skills (written and verbal)\u00a0
Ability to multitask\u00a0
Quick learner\u00a0
Preferred Qualifications:\u00a0
SQL and scripting preferred (for reports)\u00a0
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$61,560.00 – $95,256.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Fiber Network Documentation Specialist III
Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet.
We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.
Scope:\u00a0
- Documents, edits, modify and manages fiber optic network assets.
- Document fiber connectivity, routes and power specs.
- Digitize and record all passive and active network elements .
Your Roles and Responsibilities:
- Document and manage fiber optic network assets for inside (CO/POP/ILA/Data Center) and outside plant (long haul) fiber networks.
- Research and develops fiber optic network techniques and approaches.
- Enters fiber, duct, and field infrastructure assets by reviewing design drawings, schematics, diagrams, and As-Builts \u00a0into fiber optic network management software (OSPi, ArcGis, SmallWorld, etc).
- Validates design drawings by identifying, isolating, and resolving performance problems in relation to data entry for fiber optic network software.
- Enters proposed design changes and forced relocates, and once the work is complete ensures field data aligns and MAC activity is properly memorialized in the system.
- Use of related industry software to include MapInfo, AutoCAD (not required), Visio, Google Earth/Maps and MS Office software.\u00a0
- Design and create OSP/ISP fiber paths and SR\u2019s (splice records) to provide to the vendors to use for installation, maintenance, and troubleshooting.
- Document the companies data center and global Pop to Pop connectivity using: Netcracker V.1\u00a0
- Ensure splicing data integrity using Google tools and provide data checks and cable traces to the stakeholders.
- Point of contact\u00a0for expansion projects, maintenance, and cleanup work.
- Analyze network data and provide feedback to other\u00a0teams to help forecast for new projects while supporting network engineers,and field installation teams.
- Review vendor hand over documentation for accuracy.\u00a0
- Collect necessary data from the field for determining a design including all necessary OSP features.
- Deliver working documentation for field survey and install teams.\u00a0
- Create port reservations to facilitate active fiber/circuit deployments.\u00a0
- Responsible for all information that is required to attach to a pole and complete all necessary measurements and photos.
- Manage and maintained several routes, buildings, and data centers in various metropolitan areas.\u00a0
- Participate in 24/7 support with other teams across the globe. Some weekend work may be required.\u00a0
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications/Skills:
- Working knowledge and experience with telecommunications construction techniques and\u00a0engineering standards.
- Strong knowledge of Fiber construction operations/management/provisioning.
- Ability to\u00a0identify and suggest all types of construction methods within ROW, identify assumed public ROW, visually identify existing utilities.
- Proven ability to create building, spaces, rooms and racks,\u00a0panels, cabling\u00a0and spliced cables.
- Ability to create duct systems, enclosures, splice capsules, trays, cables and splices.
- Able to identify potential cable moves, guying and anchoring requirements to make room for new cable attachments.
- Knowledge to\u00a0create\u00a0\u201chow-to\u201d process documentation.\u00a0
- Experience with\u00a0identifying issues in the field that would have a potential to impact network design.
- Proficiency in Fiber networking and cable routing.
- Knowledge of NESC requirements.
- Experience with interpreting cable or substructure designs.
- Experience in estimating existing utility locations.
- Basic Knowledge of Make-Ready Construction.
- Strong G-Suite skills
- Excellent communication skills (verbal, written, documentation).
Salary Range
$79,562.50 – $123,000.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:
The AV Technician IV will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician IV will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required.\u00a0
Scope:\u00a0
Works on complex assignments requiring a high degree of initiative
Requires minimal oversight and is proactive. May act as a team leader.
Your Roles and Responsibilities:
Lead installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
Ensure that SLAs and daily deliverables are met including ticket updates
Upload Crestron control programs to control processors and work with remote program team on control system certification.
Manage inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
Follow all policies, standards or safety guidelines required by client
Lead problem solving and troubleshooting of any issue that may arise during an installation.
Perform equipment setups, breakdowns and troubleshoot issues during events.
Perform all necessary pre-event checks as required.
Liaise with cross-functional teams and internal users before and during events.
Interface with end users and vendors to address requests and requirements.
Identify and solve issues that impact client conference rooms.
Mentor others on the team.\u00a0
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
High school diploma or general education degree (GED) 8+ years\u2019 related experience and/or training; or equivalent combination of education and experience
Manages multiple tasks and deadlines
Networks with key contacts outside own area of expertise
Determines methods and procedures on new assignments and may coordinate activities of other personnel
Ability to think and work independently
Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
Excellent written and oral communication skills and strong customer service skills
Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
Ability to work day, evening or weekend shifts and travel to support a distant event if required
Must have valid driver\u2019s license and safe driving record
Preferred Qualifications:\u00a0
Various certifications\u00a0
Physical Demand & Work Environment:
Must be able to sit, stand, stoop and bend for extended periods of time
Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment
Must have ability to climb ladder, scaffolding or transported by lifts
Must have the ability to drive/operate a vehicle in a safe manner
Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Salary Range
$25.69 – $39.74 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:\u00a0
The Vendor Management role will be responsible for managing multiple suppliers who provide telecommunications services to our client, including resolution of complex billing issues and ensuring data integrity of client\u2019s TEM platform for accurate reporting and auditing of telecommunications expenses. Additionally, the Vendor Management role is responsible for ensuring there is adequate funding available to make timely and accurate payment of all supplier invoices and plays a key role in delivering high-value services to the business stakeholders.\u00a0
Scope:\u00a0
Resolves a wide range of issues in creative ways
Seasoned, experienced professional with a full understanding of their speciality
Works on problems of a diverse scope\u00a0
Receives little instruction on day to day work, general instruction on new assignments
Your Roles and Responsibilities:
Manage global supplier relationship from an invoice perspective\u00a0
Resolve complex billing issues to resolution\u00a0
Manage the funding process to ensure adequate funding exists using client AP policies and procedures\u00a0
Initiate cost savings claims with suppliers when amounts billed deviate from contractual pricing\u00a0
Oversee data integrity of vendor accounts in database\u00a0
Collaborate with cross-functional teams to support data quality throughout the process\u00a0
Maintain vendor and internal relationships to ensure timely payment, resolution of billing questions/issues and disputes\u00a0
Communicate with negotiators, project managers, legal, and finance to ensure adherence to contracted commercial terms
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Bachelor\u2019s degree (B.S/B.A) from four-college or university and 5 to 8 years\u2019 related experience and/or training; or equivalent combination of education and experience\u00a0
Networks with senior internal and external personnel in own area of expertise
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Excellent oral/written communication, interpersonal, and analytical skills\u00a0
Ability to interact with multiple levels within a company\u00a0
Able to work successfully both individually as well as to contribute as a team player
Level spreadsheets and basic data analytics skills
Outstanding organizational, prioritization, and multitasking skills\u00a0
Attention to detail and a sense of urgency\u00a0
Ability to meet deadlines on a consistent basis\u00a0
Understanding of technical concepts related to data center operations and/or network backbone operations preferred\u00a0
Self-starter with ability to accept responsibility for projects and see them through to completion\u00a0
Preferred Qualifications:\u00a0
Telecom/data center cost experience
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$65,075.00 – $100,800.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:\u00a0
The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role oversees work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity.\u00a0
Scope:\u00a0
Applies company policies and procedures to resolve routine issues
Works on problems of limited scope
Receives detailed instructions
Your Roles and Responsibilities:
Manages cross-functional and technical projects.\u00a0
Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.\u00a0
Responsible for managing/tracking program milestones, timeline, and overall deliverables.\u00a0
Creates and maintains comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.\u00a0
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.\u00a0
Help to drive project lifecycle milestones from concept commit through project closure and advocate change management.\u00a0
Assist with using metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.\u00a0
Help with internal process improvements; remove gaps, across multiple teams and functions.\u00a0
Ensure risks are accounted for and provide risk mitigation strategies.\u00a0
Be a point of contact for vendor partners and internal stakeholders.\u00a0
Coordinate and assist with regularly scheduled meetings with core teams.\u00a0
Assist with evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes.\u00a0
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications/Skills:
Bachelor\u2019s degree (B.S/B.A) from four-college or university and 0 to 2 years\u2019 related experience and/or training; or equivalent combination of education and experience\u00a0
Builds stable working relationships internally
Follows standard practice and procedures when analyzing situations or data
Understanding of project management teams, resolving conflict, and meeting schedule timelines
Excellent communication skills (verbal, written, documentation)
Ability to work on multiple projects and assignments concurrently
Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
Familiarity with creating spreadsheets, presentation material, and project/process documentation
Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks
Ability to collaborate with stakeholders and communicate project updates to client executives.\u00a0
Preferred Qualifications:\u00a0
Various certifications
Change management knowledge\u00a0
Familiarity with various project management methodologies\u00a0
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$65,075.00 – $100,800.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Astreya is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation at some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-implementing infrastructure with fast-moving teams.
Here you will have the creative autonomy to build and maintain new infrastructure. At the same time you will resolve technical challenges at one of the most influential technology product companies in the world. You will be able to leverage cutting-edge tools and technologies to construct solutions for securing their global network environment. You will work alongside team members who you can teach and also learn from in a culture that fosters technical and personal growth.
Your Roles and Responsibilities:
Perform layer-2 troubleshooting and administration of IOS, IOS-XE and NX-OS switches.
Proactively monitor network devices via network monitoring tools, and Splunk syslog logging.
Operate and manage Opengear console server for in-band and out-of-band management.
Setup and burn-in network devices, including switches, routers, firewalls, network load balancer, and out-of-band console server.
Perform inventory of physical and logical network devices, assist with quotes for hardware procurement.
\u00a0
Required Qualifications/Skills:
3+ years\u2019 related experience and/or training; in a network engineer role supporting enterprise grade network infrastructure.
Network+ and/or CCNA level certification
Have a full understanding of routing, switching, server operating systems, active directory, firewalls, wireless controllers, DNS, email, virtual machines and software applications
Experience configuring and troubleshooting various network protocols including VLAN, STP, VTP, ARP, HSRP, TACACS, RADIUS, and basic layer-3 routing.
Familiar with Wireshark, and/or tcpdump for packet analysis.
Familiar with network monitoring and understanding of SNMPv3, MIBs and OIDs.
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Salary Range
$79,562.50 – $123,000.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:\u00a0
The Service Desk Specialist II will support one of Astreya\u2019s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.
Scope:\u00a0
Applies company policies and procedures to resolve a variety of issues
Works on problems of moderate scope
Receives general instructions on routine work and detailed instructions on new projects
Your Roles and Responsibilities:
Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
Participates in monitoring, updating and maintaining tickets in a defined ticketing system.\u00a0
Responds to tickets, contacts users and plans workload.\u00a0
Update, track and escalate the ticket to appropriate levels/group for resolution as required.\u00a0
Sign off on closed tickets with the user to include follow up specifically to the end user.
Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.
Engage in support of access to corporate network/wireless and applications both on the network as well as over VPN.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Bachelor\u2019s degree (B.S/B.A) from four-college or university and 2 to 5 years\u2019 related experience and/or training; or equivalent combination of education and experience\u00a0
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Ability to work independently with minimal supervision
Excellent coordination skills and a team player
Ability to identify issues and escalate as needed
Excellent written and oral communication skills
Strong interpersonal and customer service skills
Knowledgeable about hardware, software, and network troubleshooting\u00a0\u00a0
Understanding of software application use and installation
Ability to resolve technical issues under pressure
Preferred Qualifications:\u00a0
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
What this Job Entails:\u00a0
The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity.\u00a0
Scope:\u00a0
Applies company policies and procedures to resolve a variety of issues
Works on problems of moderate scope
Receives general instructions on routine work and detailed instructions on new projects
Your Roles and Responsibilities:
Manages multiple, cross-functional and technical projects.\u00a0
Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.\u00a0
Responsible for managing/tracking program milestones, timeline, and overall deliverables.\u00a0
Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.\u00a0
Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.\u00a0
Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management.\u00a0
Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.\u00a0
Participate in internal process improvements; remove gaps, across multiple teams and functions.\u00a0
Ensure risks are accounted for and provide risk mitigation strategies.\u00a0
Be a point of contact for vendor partners and internal stakeholders.\u00a0
Coordinate and assist with regularly scheduled meetings with core teams.\u00a0
Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes.\u00a0
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications/Skills:
Bachelor\u2019s degree (B.S/B.A) from four-college or university and 2 to 5 years\u2019 related experience and/or training; or equivalent combination of education and experience\u00a0
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Understanding of project management teams, resolving conflict, and meeting schedule timelines
Excellent communication skills (verbal, written, documentation)
Ability to work on multiple projects and assignments concurrently
Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
Experience creating spreadsheets, presentation material, and project/process documentation
Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks
Ability to collaborate with stakeholders and communicate project updates to client executives.\u00a0
Preferred Qualifications:\u00a0
Various certifications
Change management knowledge\u00a0
Familiarity with various project management methodologies\u00a0
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
What this Job Entails:\u00a0
The Solutions Architect II is responsible for the design of one or more applications or services, as part of a solution development team. Someone in this role should have a balanced mix of technical and business skills.
Scope:\u00a0
Applies company policies and procedures to resolve a variety of issues
Works on problems of moderate scope
Receives general instructions on routine work and detailed instructions on new projects
Your Roles and Responsibilities:
Work with stakeholders (leadership and subject matter experts) to build a holistic view of the organization's strategy, processes, information, and information technology assets.\u00a0
Participate in ensuring that the enterprise and it's IT are in alignment.\u00a0
Participate in linking the business mission, strategy, and processes of the organization to its IT strategy, while documenting this using multiple architectural models or views that show how the current and future needs of the organization will be met in an efficient, sustainable, agile, and adaptable manner.\u00a0
Assists with translating narratives into models.\u00a0
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications/Skills:
Bachelor\u2019s degree (B.S/B.A) from four-college or university and 2 to 5 years\u2019 related experience and/or training; or equivalent combination of education and experience\u00a0
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Understand the overarching connections among functional requirements, non-functional requirements, and technical choices to derive a solution architecture\u00a0
Ability to take direction from leadership, work independently, and be self-motivated\u00a0
Excellent communication and problem solving skills\u00a0
Preferred Qualifications:\u00a0
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Job Title: Network Reliability Engineer
Location: Remote in US, preferred choice California West Coast.
Astreya is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-creating applications and services with fast-moving teams.
Do you have the desire to use your technical skills to give back to your community and those close to you? If yes, then you're in the right place! Here you will have the creative autonomy to build new features and at the same time resolve technical challenges at one of the most influential and mission-driven nonprofits in the world. You will be able to leverage cutting-edge tools and technologies to construct solutions for a global user community. What's even better than that? You will work alongside team members who you can teach and also learn from in a culture that fosters technical and personal growth.
\u00a0
Roles and Responsibilities:
Execute routine processes to enhance the scale, reliability, and security of the client's production network.
Collaborate closely with Network Subject Matter Experts (SMEs) and Architects to manage operational overhead while optimizing processes.
Work in tandem with Team Leads and Managers to ensure deliverables are on track, aligning with our strategic goals.
Engage with external vendors to troubleshoot and resolve any issues pertaining to their products.
Qualification and Skills:
Minimum of 5 years' hands-on experience with leading network hardware vendors and equipment (e.g., Juniper, Cisco, Arista, etc.).
Proficiency in BGP and at least one Interior Gateway Protocol (IGP) such as OSPF or ISIS.
Demonstrated expertise in network operations and troubleshooting.
Bachelor's degree in Network Engineering, Computer Science, or related field (preferred).
Dynamic mindset and ability to collaborate effectively within a diverse team\u00a0
Nice to Have:
Advanced networking experience in areas like Datacenter, MPLS, Optical, and QoS.
Mid-level certifications such as CCNP, JNCIS.
Some exposure to automation or familiarity with related concepts.
Salary Range
$0.00 – $0.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:\u00a0
Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services.
Scope:\u00a0
Follows established procedures on routine work
Requires detailed instructions\u00a0
Your Roles and Responsibilities:
Assist with inventory and asset management, conference room preventative maintenance, and e-recycling
Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction
Help to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.
Deploy and recover laptop and desktop images
Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing
Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow
Contribute to large scale global projects as needed
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
High school diploma or general education degree (GED) and 0 to 2 years\u2019 related experience and/or training; or equivalent combination of education and experience
Excellent written and verbal communications skills
Ability to work in a large team with minimal supervision
Capable of providing an outstanding user experience
Basic Inventory or IT knowledge
Ability to excel in a fast paced work environment
Ability to make sound decisions when faced with competing priorities
Results oriented and can identify the steps to be taken to achieve objectives
Preferred Qualifications:\u00a0
Past business operations exposure
Some customer experience background or familiarity\u00a0
Physical Demand & Work Environment:
Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
What this Job Entails:\u00a0
The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.
Scope:\u00a0
Follows established procedures on routine work
Requires detailed instructions\u00a0
Your Roles and Responsibilities:
Assist with inventory and asset management including receipt and disposition of hardware
Document all defects of pre-mass production hardware and/or software
Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)
Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID\u2019s, etc.)
Assist with servo flashing, firmware upgrade, flashing unsigned images
Helps in resolving support tickets on device issues
Help provide technical support during events (travel often required)
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
High school diploma or general education degree (GED) 0 to 2 years\u2019 related experience and/or training; or equivalent combination of education and experience
IT savvy and interested in new technologies
Knowledgeable about inventory, and comfortable in an IT inventory environment
Capable of following technical instructions to flash drives, image devices and re-write hardware IDs
Excellent communicator in both written and verbal English
Ability to work in a team
Ability to excel in a fast paced work environment.
Ability to learn new things and adapt to a changing environment quickly
Strong organization skills, and able to identify the steps to be taken to achieve objectives
Preferred Qualifications:\u00a0
Data experience
Excel experience
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$14.04 – $20.34 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:\u00a0
The Project & Program Management III role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity.\u00a0
Scope:\u00a0
Resolves a wide range of issues in creative ways
Seasoned, experienced professional with a full understanding of their speciality
Works on problems of a diverse scope\u00a0
Receives little instruction on day to day work, general instruction on new assignments
Your Roles and Responsibilities:
Manages multiple, complex, cross-functional and technical projects.\u00a0
Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.\u00a0
Responsible for managing/tracking program milestones, timeline, and overall deliverables.\u00a0
Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.\u00a0
Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.\u00a0
Drive the project lifecycle milestones from concept commit through project closure and advocate change management.\u00a0
Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.\u00a0
Responsible for internal process improvements; remove gaps, across multiple teams and functions.\u00a0
Ensure risks are accounted for and provide risk mitigation strategies.\u00a0
Primary project point of contact for vendor partners and internal stakeholders.\u00a0
Coordinate and assist with regularly scheduled meetings with core teams.\u00a0
Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes.\u00a0
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Bachelor\u2019s degree (B.S/B.A) from four-college or university and 5 to 8 years\u2019 related experience and/or training; or equivalent combination of education and experience\u00a0
Networks with senior internal and external personnel in own area of expertise
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Experience working with project management teams, resolving conflict, and meeting schedule timelines
Excellent communication skills (verbal, written, documentation)
Ability to work on multiple projects and assignments concurrently
Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
In-depth experience creating spreadsheets, presentation material, and project/process documentation
Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks
Proven ability to collaborate with stakeholders and communicate project updates to client executives.
Familiarity with various project management methodologies\u00a0
Preferred Qualifications:\u00a0
Various certifications
Change management knowledge\u00a0
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
What this Job Entails:\u00a0
The Technical Support Analyst will support one of Astreya\u2019s key clients. In this unique role, you will diagnose, analyze, and resolve hardware, software application, and network and system related technical issues for our client\u2019s active visitor center (Discovery Center) and the Global Security Operations Center (GSOC). This includes but is not limited to desktop workstations, laptops, printers, display monitors, tablets, hardware peripherals, digital interactive exhibits, operating systems, office applications, and basic network and system connectivity problems.\u00a0 You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.
Scope:\u00a0
Resolves a wide range of issues in creative ways
Seasoned, experienced professional with a full understanding of their speciality
Works on problems of a diverse scope\u00a0
Receives little instruction on day to day work, general instruction on new assignments
\u200b
Your Roles and Responsibilities:
Discovery Center
Install, update, and configure software applications and operating systems for Discovery Center workstations and laptops, and ensure that they are up to date and compliant.\u00a0
Update, track and escalate tickets that need to be escalated to the appropriate escalation groups.\u00a0
If needed will work with vendor support for resolution. This includes coordinating with our vendors for onsite maintenance visits to the Discovery Center
Maintain Discovery Center workstations, laptops, tablets, display screens and monitors and other hardware peripherals inventory
Work with vendors and managers in processing RMAs and ordering new equipment.\u00a0
Maintain accurate and up to date documentation of common technical issues and their resolutions. Create guides and knowledge base articles for frequently encountered issues and problems.\u00a0
Collaborate, assist, and support project managers and IT teams in their project related tasks.\u00a0
GSOC
Install, update, and configure software applications and operating systems for GSOC workstations and laptops, and ensure that they are up to date and compliant. This includes working with the Device Management Team and local IT technicians in our regional offices.\u00a0
Create, maintain, update user accounts that are used in our Security applications, and make sure they have the appropriate access and permissions to them.\u00a0
Update, track and escalate tickets that need to be escalated to the appropriate escalation groups and if needed will work with vendor support for resolution.\u00a0
Work with our Device Management team to maintain GSOC workstations, laptop, and other hardware peripherals inventory.\u00a0
Maintain accurate and up to date documentation of common technical issues and their resolutions. Create guides and knowledge base articles for frequently encountered issues and problems.\u00a0
Collaborate, assist, and support project managers and IT teams in their project related tasks.\u00a0
Required Qualifications/Skills:
Bachelor\u2019s degree (B.S/B.A) from four-college or university and 5 to 8 years\u2019 related experience and/or training; or equivalent combination of education and experience\u00a0
Networks with senior internal and external personnel in own area of expertise
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Ability to work independently with minimal supervision
Excellent coordination skills and a team player
Ability to identify issues and escalate as needed
Excellent written and oral communication skills
Strong interpersonal and customer service skills
Experience with hardware, software, and network troubleshooting\u00a0\u00a0
Experience with software application use and installation
Ability to resolve technical issues under pressure
On-call availability is required
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$25.69 – $39.74 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:\u00a0
Material Handlers are responsible for receiving & inspecting shipments and verifying accurate deliveries against purchase orders. Performing Putaways, inventory asset tagging and documenting assets and accessories in inventory management system. Picking items from shelves to shipment or delivery preparation of products. Material Handlers may also perform order tracking, accessories management, managing assets and accessory deployment. Material Handlers enable ~250k staff around the globe. This is an introductory role in Astreya warehousing services.
Scope:\u00a0
Follows established procedures on routine work
Requires detailed instructions
Your Roles and Responsibilities:
Assist with inventory,asset management and e-recycling.
Use ticketing systems to report individual work accomplishments and to track metrics.
Utilize Inventory Data management software to maintain inventory accuracy and workflow.
Receive and inspect shipments. Verify accurate deliveries against purchase orders while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.Verify shipments to packing slips.
Load and unload shipments; loading dock duties as assigned.
Maintain inventory and budget records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
Unbox, stock inventory on shelves, break down packing materials.
Assist in inventory procedures including the actual total count of stock items and spot check as needed.
Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
Contribute to large scale global projects as needed.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
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Required Qualifications/Skills:
High school diploma or general education degree (GED) and 2+ years\u2019 related experience and/or training; or equivalent combination of education and experience.
High attention to detail and ability to follow other technicians\u2019 direction to ensure quality.
Effectively utilize ticket, inventory, and dispatch management systems.
Determines methods and procedures on new assignments and may coordinate activities of other personnel.
Networks with key contacts outside one\u2019s own area of expertise.
Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.
Strong organizational skills including effective record-keeping and maintenance techniques.
Basic knowledge of computer hardware with the ability to learn new software.
Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
If applicable at site, ability to operate material handling equipment \u2013 pallet jacks and forklifts (if certified) is a plus.
Understands policies and objectives of the assigned program and corresponding activities.
Knowledge of health and safety regulations.
Basic methods, practices and terminology used in warehouse operations.
Basic math skills.
Methods and procedures of storing and loading supplies and equipment.
Perform physical duties involved in packing, storing and shipping supplies, equipment and other items.
Lift and move heavy objects and an understanding of proper methods to safely do so.
Communicate effectively and understand both oral and written directions.
Physical Demand & Work Environment:
Physically assist in moving and racking equipment.\u00a0
Ability to lift, carry, push or pull medium weights, up to 75 pounds
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Driver\u2019s license and clean driving record
Work is performed while standing, sitting and/or walking.
Ability to communicate effectively using speech, vision and hearing.
Use of hands for simple grasping and fine manipulations.
Requires bending, squatting, crawling, climbing, reaching.
Requires activities involving being around moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust, fumes and glasses.
Responsibilities Include:
Responsible for designing presentations, including but not limited to sales pitches, business updates, speaking engagement presentations and other materials, while adhering to brand guidelines and leveraging existing resources and templates.
Prepare PowerPoint presentations and other materials utilizing existing templates and brand assets.\u00a0
Revise existing PowerPoints to include consistent formatting; fix ineffective design elements and comply with copy standards.
Presentation Design: Create visually appealing and effective presentations for a variety of purposes
Collaborate with SMEs and Practices to refine and improve the visual representation of ideas.\u00a0
Simplify complex information through infographics, charts, and diagrams.
Work with brand & marketing team members as well as content and product designers to translate business and marketing strategies into scalable creative campaign concepts
Create video and motion graphics style frames, exhibition graphics, print collateral, presentation designs, information graphics, branding and digital advertisements
Ability to maintain brand consistency across all projects and possess a working knowledge of layout for presentations and other forms of visual communications.\u00a0
Experienced storyboarding and high-end presentation design skills, including infographics, animation, builds, dynamic charts, etc.
Qualifications
Bachelor's degree in Graphic Design, Visual Communication, or a related field.
Minimum of 5 years of experience in PowerPoint design or graphic design.
Excellent communication and interpersonal skills for effective collaboration with cross-functional teams.
Exceptional organizational and time management skills to handle multiple projects simultaneously.
Experience in creative/strategic design roles
Strong oral and written communication skills
Ability to distill complex and abstract concepts into relevant and simple presentations
Build visually engaging presentations, for a variety of audiences, that is intuitive, meaningful, and easy to comprehend
Handle multiple projects simultaneously
Solid understanding of the use of purposeful animations and motion in presentations
Excellent self-management skills; must be able to work independently
Must have impeccable written and verbal communication skills
Overview
The Bid Manager IV operates in a hybrid role, leveraging their strengths in proposal management and coordination. The Bid Manager IV is responsible for all aspects of the proposal delivery process including RFP analysis, kick-off, initial response, refinement, and final proposal submission. The ideal candidate will possess excellent business writing, project management skills and experience in IT. A successful candidate will be excited to help create winning bids and will pitch in on any task big or small to support and promote our business.
Responsibilities To Also Include The Following
- Manages and coordinates the proposal life cycle including kickoffs, team reviews, working sessions with SMEs, executives and other contributors to develop the final proposal.
- Reviews and ensures we develop an accurate and compelling technical, IT-focused proposal response in an iterative writing process.
- Work with Sales and Solutions Consulting to define and document win strategy to create sound business models and value propositions to include in proposal development.
- Interacts with SMEs to extract technical information and convert into effective proposal content per requirements.
- Identify and assign relevant documents or tasks to other areas of the business required for the winning response.
- Help to drive continuous improvement through post-bid surveys, reviews and sharing lessons learned.
- Become an expert on competitive intelligence and positioning.
- Edits proposal content for effectiveness (e.g., clarity, readability, accuracy, persuasiveness, and compliance) as well as style (e.g., grammar, punctuation, word usage, sentence structure, and spelling).
- Composes team-wide strategic communications that are clear and concise.
- Establish and manage proposal calendars for multiple, concurrent proposals, ensuring that each step of the process from kick-off through team reviews and final submission is executed on schedule.
- Work with manager to ensure strict adherence to pre-defined due dates to include multiple reviews, editing and finalization of all proposal pieces.
- Manage the orals preparation process, including establishing a project calendar, coordinating storyboarding, planning content creation, owning master presentation files, and providing feedback on team members' presentation delivery.
- Coordinate and prepare proposal meetings and reviews
- Perform other job-related duties as requested. This list is not intended to be a comprehensive inventory of all responsibilities assigned to this position.
Qualifications
- 8 (eight)+ years of technical proposal writing and/or proposal management/coordination experience within the IT, software development, management consulting, and/or relevant industry and topics
- Bachelor\u2019s degree preferred – Business Management, Business Administration, English, Communications, Journalism, etc
- APMP certifications are a plus.
- Outstanding written and oral communication skills with impeccable organization and attention to detail.
- Ability to work in a high-paced work environment supporting multiple proposals simultaneously, and meeting tight deadlines including occasional extended hours, evenings/night hours, weekends, and holidays.
- Project management skills, with ability to manage concurrent proposals under tight deadlines.
- Writing and editing skills; ability to distill complex technical concepts into clear, concise, and compelling proposal content.
- Interpersonal skills; effectively communicate and collaborate with individuals at all levels of the organization.
- Ideally background in bid management, contract management or solution selling
- Advanced time management, prioritization and organizational skills, proven ability to work with deadlines and multiple priorities
- Ability to travel as made be necessary
Responsibilities Include:
The Pre-sales Architect will partner with our sales team and Practices to sell business technology solutions engagements to new and existing clients
Lead and support our sales team across sales pursuits at new clients covering all offerings and technologies.
Respond to RFPs, which includes writing, reviewing, and presenting client proposals.
Assist the CSO in all activities to establish and achieve revenue and P&L targets.
Maintain and develop sales content, client testimonials, case studies, and references.
Work with the Marketing team to create marketing collateral.
Maintain awareness of industry trends and directions.
Develop materials to support marketing campaigns and lead generation activities.
Manage a global team focused on presales and lead generation activities.
Participate and collaborate with the sales teams, solutions architects, practice directors, technical specialists, proposals/marketing, and partner alliance managers to develop sales strategies to sell all of Astreya\u2019s services to new clients.
Gather market intelligence and benchmark the competition to develop appropriate winning sales strategies.
Provide professional guidance and suggestions to team members and pre-sales associates to enhance their product knowledge, technical acumen, and technical sales skills.
Preparing and presenting proposals to solve specific prospect needs/problems.
Planning, creating, organizing and executing proof of concept presentations and demonstrations to prospects that prove the value of our solution to their specific needs/problems.
Qualifications\u00a0
At least 7+ years of experience in the delivery, presales or sales of complex IT projects.\u00a0
Experience managing multiple, complex sales pursuits or engagements.
Experience with leading and responding to RFP\u2019s, selling, and delivering IT projects.
Ability to negotiate, develop winning proposals and track record of consistently exceeding aggressive goals.
Excellent communication skills both verbal and written and ability to motivate teams (both internal and external) and garner immediate respect and credibility.
Ability to travel.
Bachelor\u2019s degree required (computer science, engineering, and/or business preferred, MBA desired).
Ability to work effectively in a dynamic team.
The ability to effectively manage and handle multiple and possibly competing commitments simultaneously.
Excellent verbal and written communication skills.
Experience working in a sales support role, creating a vision for best fit solutions based on customer requirements and then drafting project estimates, proposals and Statements of Work to execute a project successfully.
Business Development Director
Work Location: US – Remote – California (Bay Area)
Astreya is searching for a Growth Leader to join our expanding Sales team\u00a0 . This role is responsible for business development strategy, planning, and execution for opportunities across Digital Workplace Services,\u00a0 Data and Network Management and Digital Engineering. The successful candidate will demonstrate the experience and career trajectory required to manage the full scope of business practices, including business development, pipeline development, client management, and proposal development responsibilities. In order to be successful in this role, you must be able to create order out of chaos, be flexible and adaptable in your approach, and able to balance the need for structure and guidelines with the need to be creative and progressive.
What to expect
- Identify, qualify, lead, and win new contracts for meaningful engagements aligned to Astreya\u2019s services\u00a0
- Maintaining a pipeline portfolio of approximately $100M at all times.
- Creating and leading client-focused and client-facing activities, including setting up and attending key client and stakeholder meetings designed to win new contracts.
- Collaborating with the Solution Lead/Architect to develop the technical solution and all related demonstrations that are presented to the prospective client.
- Working with marketing to develop thought leadership, campaigns, or social media activity to advance business development objectives.
- Lead the development of RFx responses, serving as a key contributor to and reviewer of proposals, in collaboration with the Head of Sales\u00a0 and relevant Account Teams.
- Actively engage in the customer and partner ecosystem and represent Astreya in the business community at industry and client events.
- Understand and utilize market trends, mission priorities, and customer goals to envision, shape, and close new opportunities.
Job Qualifications
- A wide and well-established network of relationships that is based upon a track record of trust, contract wins, and valued results for the client.
- Industry experience of selling IT Services\u00a0 in Hitech /Financial Services/Healthcare\u00a0
- 8-12 years of sales experience
- Technology and consulting acumen with the ability to positively translate into business value
- Strong customer value orientation – you want your clients to succeed with their objectives
- A proven record of success driving complex sales through a disciplined, collaborative, and transparent sales process.
- Demonstrable track record of generating and closing deals in excess of $20 Mn USD annually
- Experience engaging with C-level stakeholders and decision makers at the business and technology level, using a consultative selling approach to maximize the customer outcomes
- An entrepreneurial drive that ensures you will be able to rally other Astreyans around necessary activities and be willing to roll up your sleeves where needed.
Salary Range
$153,425.00 – $242,100.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Location: Remote in the US within proximity to a major airport for travel
Astreya is searching for a Growth Leader to join our expanding Sales team\u00a0 . This role is responsible for business development strategy, planning, and execution for opportunities across Digital Workplace Services,\u00a0 Data and Network Management and Digital Engineering. The successful candidate will demonstrate the experience and career trajectory required to manage the full scope of business practices, including business development, pipeline development, client management, and proposal development responsibilities. In order to be successful in this role, you must be able to create order out of chaos, be flexible and adaptable in your approach, and able to balance the need for structure and guidelines with the need to be creative and progressive.
What to expect
Identify, qualify, lead, and win new contracts for meaningful engagements aligned to Astreya\u2019s services\u00a0
Maintaining a pipeline portfolio of approximately $100M at all times.
Creating and leading client-focused and client-facing activities, including setting up and attending key client and stakeholder meetings designed to win new contracts.
Collaborating with the Solution Lead/Architect to develop the technical solution and all related demonstrations that are presented to the prospective client.
Working with marketing to develop thought leadership, campaigns, or social media activity to advance business development objectives.
Lead the development of RFx responses, serving as a key contributor to and reviewer of proposals, in collaboration with the Head of Sales\u00a0 and relevant Account Teams.
Actively engage in the customer and partner ecosystem and represent Astreya in the business community at industry and client events.
Understand and utilize market trends, mission priorities, and customer goals to envision, shape, and close new opportunities.
Job Qualifications
A wide and well-established network of relationships that is based upon a track record of trust, contract wins, and valued results for the client.
Industry experience of selling IT Services\u00a0 in Hitech /Financial Services/Healthcare\u00a0
8-12 years of sales experience
Technology and consulting acumen with the ability to positively translate into business value
Strong customer value orientation – you want your clients to succeed with their objectives
A proven record of success driving complex sales through a disciplined, collaborative, and transparent sales process.
Demonstrable track record of generating and closing deals in excess of $20 Mn USD annually
Experience engaging with C-level stakeholders and decision makers at the business and technology level, using a consultative selling approach to maximize the customer outcomes
An entrepreneurial drive that ensures you will be able to rally other Astreyans around necessary activities and be willing to roll up your sleeves where needed.
Salary Range
$153,425.00 – $242,100.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:\u00a0
The Service Desk Specialist IV will support one of Astreya\u2019s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.
Scope:\u00a0
Uses professional concepts and company objectives to resolve complex issues in creative and effective ways
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
Your Roles and Responsibilities:
Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
Monitoring, updating and maintaining tickets in a defined ticketing system.\u00a0
Responds to tickets, contacts users and plans workload.\u00a0
Update, track and escalate the ticket to appropriate levels/group for resolution as required.\u00a0
Sign off on closed tickets with the user to include follow up specifically to the end user.
Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.
Support access to corporate network/wireless and applications both on the network as well as over VPN.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position\u200b
Required Qualifications/Skills:
Bachelor\u2019s degree (B.S/B.A) from four-college or university and 8+ years\u2019 related experience and/or training; or equivalent combination of education and experience\u00a0
An individual who could be a \u201cteam lead\u201d in their own right
Someone with at least 10 years IT experience, 5 in a corporate environment (can negotiate it down if they have comparable experience)
Multi-capable & multi specialized. Would be optimal if the employee has experience being the \u201cone man shop\u201d for a small office / company that did a bit of everything.
Will need to spend at least a month in Chicago at time of hire for training
Willing to go to Chicago at least one week out of the month for recurrent / additional training for the first 6 months.
Networks with key contacts outside own area of expertise
Determines methods and procedures on new assignments and may coordinate activities of other personnel
Ability to work independently with minimal supervision
Excellent coordination skills and a team player
Ability to identify issues and escalate as needed
Excellent written and oral communication skills
Strong interpersonal and customer service skills
Experience with hardware, software, and network troubleshooting\u00a0\u00a0
Experience with software application use and installation
Ability to resolve technical issues under pressure\u200b
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$31.29 – $48.46 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:
The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required.\u00a0
Scope:\u00a0
Works on assignments that are moderately difficult, requiring judgment in resolving issues
Requires some instruction on new assignments and infrequent checks on daily work
Your Roles and Responsibilities:
- Participate in installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
- Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
- Ensure that SLAs and daily deliverables are met including ticket updates
- Upload Crestron control programs to control processors and work with remote program team on control system certification.
- Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
- Follow all policies, standards or safety guidelines that client requires
- Engage in problem solving and troubleshooting of any issue that may arise during an installation.
- Perform equipment setups, breakdowns and troubleshoot issues during events.
- Perform all necessary pre-event checks as required.
- Liaise with cross-functional teams and internal users before and during events.
- Interface with end users and vendors to address requests and requirements.
- Identify and solve issues that impact client conference rooms.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
- High school diploma or general education degree (GED) and 2 to 5 years\u2019 related experience and/or training; or equivalent combination of education and experience
- Builds productive internal and external working relationships
- Exercises judgment within defined procedures and practices to determine appropriate action
- Ability to think and work independently
- Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
- Excellent written and oral communication skills and strong customer service skills
- Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
- Ability to work day, evening or weekend shifts and travel to support a distant event if required
- Must have valid driver\u2019s license and safe driving record
Preferred Qualifications:\u00a0
Various certifications\u00a0
Physical Demand & Work Environment:
Must be able to sit, stand, stoop and bend for extended periods of time
Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment
Must have ability to climb ladder, scaffolding or transported by lifts
Must have the ability to drive/operate a vehicle in a safe manner
Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Salary Range
$19.18 – $27.84 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:\u00a0
The Field Technician I will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.
Scope:\u00a0
Follows established procedures on routine work
Requires detailed instructions\u00a0
Your Roles and Responsibilities:
Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).
Assist in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.
Help with performing card adds or replacements, software upgrades, and associated testing.
Assist the team in recommending improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.
Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.
Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.
Assist in managing local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.
Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.
Perform site surveys in support of network builds, augments, or decommissions.
Assist in coordinating site access, equipment staging, and other tasks
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years\u2019 related experience and/or training; or equivalent combination of education and experience
Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure.\u00a0
Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.
Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.
Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.
Knowledge of state and local regulatory standards, procedures, and permitting requirements.
Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.
Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
Experience with spreadsheets, workflow and project management applications, and administrative software applications.
Understanding of how to use a Tier-1 ITSM platform\u00a0
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
What this Job Entails:\u00a0
The Service Delivery Senior Manager is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range from interviewing, hiring, and managing personnel to perform day to day tasks, ensuring that work is performed as expected, with regular client communication on progress. The successful candidate will have the ability to manage and evolve existing services across multiple disciplines, assisting sales teams with the growth strategy.\u00a0
Scope:\u00a0
\u00a0
Establishes operational objectives and work plans and delegates assignments to subordinates.\u00a0
Reviews objectives of other managers to determine operational success.\u00a0
Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.
Your Roles and Responsibilities:
Provide leadership to diverse operations teams\u00a0
Implement, monitor and timely report to customers on service delivery metrics\u00a0
Implement personnel onboarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team\u00a0
Drive internal and client meetings covering delivery performance, service improvements, quality, and processes\u00a0
Be accountable for the quality of service and performance; ensure future demand from growth and projects are understood and factored into capacity plans for all associated teams\u00a0
Work closely with Business Development and Client partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities\u00a0
Work with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the buy Vs build decision
Work closely with Recruiting to develop pipeline and process for hiring strong candidates and interview where necessary\u00a0
Further, develop and maintain retention program and incentives for field employee satisfaction\u00a0
Manage complex and/or large projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements
Assimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or Application change solution concept, solutioning, design and deployment in a major software services/hardware environment
Successfully deliver a range of complex, high profile IT projects
Implement and lead improvements in project lifecycle
Identify projects at risk and take appropriate action to recover, often working across divisional boundaries
Take ownership for the resolution of highly complex issues and risks that have been escalated. Leads the collaborative, dynamic planning process \u2013 prioritizing the work that needs to be done against the capacity and capability of the team
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Bachelor\u2019s degree (B.S/B.A) from four-college or university and 8+ years\u2019 related experience and/or training; or equivalent combination of education and experience\u00a0
Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.\u00a0
Must be able to lead a cooperative effort among members of a project team.
A track record of successfully delivering a range of complex, high profile IT projects.
Proven track record of implementing and leading improvements in project lifecycle.
Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries.
Passionate about the IT industry and how new technology can improve business outcomes.
Strong technical knowledge of enterprise IT, including but not limited to help desk, networking, ticket and incident management, AV/VC, and asset management.\u00a0
Strong analytical, organizational, communication and presentation skills.\u00a0
Highly adaptable with the ability to effectively manage multiple concurrent work streams.\u00a0
Strong business acumen and the ability to provide operational, technical and financial oversight.\u00a0
Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment.
Must have\u00a0experience in AV & Google Meet systems
Must have experience in leadership of an AV Ecosystem in similar scaleto Google~ 35000 systems
Excellent written and verbal Communication with key stakeholders
Excellent operational control (proactive)
Problem solving
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$106,243.59 – $184,067.01 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Join us as a Vehicle Electronics Installation Technician and be a crucial part of keeping our communities safe, efficient, and connected.\u00a0As a Vehicle Electronics Installation Technician, you will play a vital role in ensuring the seamless operation of critical communication and safety systems in a variety of commercial vehicles.
Your primary responsibilities will include:
- Assessment and Evaluation:
- Conduct thorough assessments to determine the specific requirements for different types of vehicles, ensuring efficient and tailored installations
- Assist Service Coordinator in assessing equipment needs for quoting a vehicle install
- Maintain all company issued tools and equipment and ensure serviceability
- Work closely with Service Coordinator to ensure timely completion of work
- Assist Service Coordinator as needed with customer and job information
- Programming and Installation:
- Receive a task and complete job tasks as assigned by the Service Coordinator
- Be familiar with center consoles to include the different brands, radio brackets, filler plates, etc
- Skillfully program, install, and integrate two-way mobile radios, repeaters, tablets, wireless modems, speakers, lights, sirens, center consoles, antennas, and other accessories with precision and attention to detail.
- Run RF cabling, power lines, antenna lines and CAT5/6 Cabling as needed
- Cut, splice, and terminate wiring with correct endpoints and hardware as needed
- Understand AC/DC voltage and power systems
- Install power supplies, distribution panels, backup power systems and batteries
- Understand and fully utilize service software as is required to execute your job
- Ability to properly diagnose and correct a charge guard/power drain/ no power issue
- Test, troubleshoot, diagnose and repair/replace antenna lines, power lines, and antennas
- Assist other technicians with on-site installation
- Adheres to all safety requirements and procedures \u2013 OSHA, Company and Customer standards
Requirements
- High School Diploma or GED
- 3 years of telecommunications experience
- Requires ability to move and or lift heavy objects, up to 50 lbs
- Ability to climb ladders and operate elevating equipment
- Driver\u2019s license and acceptable driving record is required
Additional consideration for:
- Technical training and certifications (OSHA, R56, Motorola, Kenwood, Harris, etc.)
- Related military experience/MOS training
Skills
- Ability to work independently and as an active member of a team
- Strong multitasking, time management, and prioritization skills
- Excellent organizational skills and initiative
- Strong foundation and understanding of technology
- Ability to follow a detailed process
- Self-motivated and directed
- Understanding of OHMS and basic low voltage electrical work
- Ability to troubleshoot and diagnose issues in a systematic approach
- Knowledge of RF spectrum and antenna propagation theory
- Understanding of basic IP networking and digital systems
- Ability to follow a Scope of Work, rack diagrams, wiring diagrams, and system drawings
- Ability to use laptop computer with programming software provided
Working Conditions
- Ability to work business hours M-F 8:00am to 5:00pm with after hours and weekend work as required
- Work is performed in the field and in an office or shop
- Job may require employee to be exposed to inclement weather conditions (heat, snow, sleet, rain) or other work conditions by nature
Physical Requirements
- The position requires driving, lifting, standing, and carrying.
- Being able to place themselves into tight spaces, many of which are accomplished on their back and/or on a creeper as well as from a ladder
- Manual dexterity and fine motor skills to work with small fasteners or components
Salary Range
$22.38 – $32.52 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Vehicle Electronics Installation Technician
Work Location: San Carlos, C
Join us as a Vehicle Electronics Installation Technician and be a crucial part of keeping our communities safe, efficient, and connected.\u00a0As a Vehicle Electronics Installation Technician, you will play a vital role in ensuring the seamless operation of critical communication and safety systems in a variety of commercial vehicles.
Your primary responsibilities will include:
- Assessment and Evaluation:
- Conduct thorough assessments to determine the specific requirements for different types of vehicles, ensuring efficient and tailored installations
- Assist Service Coordinator in assessing equipment needs for quoting a vehicle install
- Maintain all company issued tools and equipment and ensure serviceability
- Work closely with Service Coordinator to ensure timely completion of work
- Assist Service Coordinator as needed with customer and job information
- Programming and Installation:
- Receive a task and complete job tasks as assigned by the Service Coordinator
- Be familiar with center consoles to include the different brands, radio brackets, filler plates, etc
- Skillfully program, install, and integrate two-way mobile radios, repeaters, tablets, wireless modems, speakers, lights, sirens, center consoles, antennas, and other accessories with precision and attention to detail.
- Run RF cabling, power lines, antenna lines and CAT5/6 Cabling as needed
- Cut, splice, and terminate wiring with correct endpoints and hardware as needed
- Understand AC/DC voltage and power systems
- Install power supplies, distribution panels, backup power systems and batteries
- Understand and fully utilize service software as is required to execute your job
- Ability to properly diagnose and correct a charge guard/power drain/ no power issue
- Test, troubleshoot, diagnose and repair/replace antenna lines, power lines, and antennas
- Assist other technicians with on-site installation
- Adheres to all safety requirements and procedures \u2013 OSHA, Company and Customer standards
Requirements
- High School Diploma or GED
- 3 years of telecommunications experience
- Requires ability to move and or lift heavy objects, up to 50 lbs
- Ability to climb ladders and operate elevating equipment
- Driver\u2019s license and acceptable driving record is required
Additional consideration for:
- Technical training and certifications (OSHA, R56, Motorola, Kenwood, Harris, etc.)
- Related military experience/MOS training
Skills
- Ability to work independently and as an active member of a team
- Strong multitasking, time management, and prioritization skills
- Excellent organizational skills and initiative
- Strong foundation and understanding of technology
- Ability to follow a detailed process
- Self-motivated and directed
- Understanding of OHMS and basic low voltage electrical work
- Ability to troubleshoot and diagnose issues in a systematic approach
- Knowledge of RF spectrum and antenna propagation theory
- Understanding of basic IP networking and digital systems
- Ability to follow a Scope of Work, rack diagrams, wiring diagrams, and system drawings
- Ability to use laptop computer with programming software provided
Working Conditions
- Ability to work business hours M-F 8:00am to 5:00pm with after hours and weekend work as required
- Work is performed in the field and in an office or shop
- Job may require employee to be exposed to inclement weather conditions (heat, snow, sleet, rain) or other work conditions by nature
Physical Requirements
- The position requires driving, lifting, standing, and carrying.
- Being able to place themselves into tight spaces, many of which are accomplished on their back and/or on a creeper as well as from a ladder
- Manual dexterity and fine motor skills to work with small fasteners or components
Salary Range
$22.38 – $32.52 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
What this Job Entails:
The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required.\u00a0
Scope:\u00a0
Works on assignments that are moderately difficult, requiring judgment in resolving issues
Requires some instruction on new assignments and infrequent checks on daily work
Your Roles and Responsibilities:
- Participate in installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
- Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
- Ensure that SLAs and daily deliverables are met including ticket updates
- Upload Crestron control programs to control processors and work with remote program team on control system certification.
- Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
- Follow all policies, standards or safety guidelines that client requires
- Engage in problem solving and troubleshooting of any issue that may arise during an installation.
- Perform equipment setups, breakdowns and troubleshoot issues during events.
- Perform all necessary pre-event checks as required.
- Liaise with cross-functional teams and internal users before and during events.
- Interface with end users and vendors to address requests and requirements.
- Identify and solve issues that impact client conference rooms.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
- High school diploma or general education degree (GED) and 2 to 5 years\u2019 related experience and/or training; or equivalent combination of education and experience
- Builds productive internal and external working relationships
- Exercises judgment within defined procedures and practices to determine appropriate action
- Ability to think and work independently
- Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
- Excellent written and oral communication skills and strong customer service skills
- Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
- Ability to work day, evening or weekend shifts and travel to support a distant event if required
- Must have valid driver\u2019s license and safe driving record
Preferred Qualifications:\u00a0
Various certifications\u00a0
Physical Demand & Work Environment:
Must be able to sit, stand, stoop and bend for extended periods of time
Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment
Must have ability to climb ladder, scaffolding or transported by lifts
Must have the ability to drive/operate a vehicle in a safe manner
Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Salary Range
$19.18 – $27.84 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Title: Network Fiber Planning Engineer
Job Description:
In this role, you will support the strategic acquisition of fiber for infrastructure site planning. You will be responsible for planning, designing, and procuring the fiber network that drives the infrastructure to meet customer demand. The sites require high availability fiber solutions, so you\u2019ll execute on strategies that drive cost and operational efficiency. The project moves at a rapid pace and hyper scale, so you must build the network for not only today but for the future.
Responsibilities:
As the Network/Fiber Planning Engineer, you will play an important role in network planning and contractual sourcing backbone in your region. Based on our roadmap\u2019s demand you will design long-haul network routes, and execute procurement contracts for regional sites. You must excel at planning and prioritizing multiple projects at once that can range from a single site to multiple sites across countries. You should be a subject matter expert in the telecommunications space, ISP carrier products (wired and wireless), physical network infrastructure, optical technologies, network engineering, and provisioning. You will actively drive commercial and technical vendor network strategy, working with suppliers, technology partners, as well as the service teams to meet our customer\u2019s demands. This position will be responsible for the day to day oversight and management of the contractors and internal resources involved in buying and deploying fiber.
Roles:
Understand the infrastructure market segments, customer base, and telecom/networking industry within your region. Experience with Network Acquisitions and Planning, managing vendor relationships, contract creation, and contractually sourcing new capacity. Track vendors delivery of fiber. Understand the technical requirements of our engineering teams and negotiate a deal that solves their requirements as well as the business objectives. Develop long-term strategic partnerships in support of our key countries. Preparation and presentation of transaction summaries to the project team including, financial approvals and overall deal cost / benefit analysis. Track overall telecom industry trends and developments in terms of vendor technologies, coverage, cost and deal structures. Willing to travel 10% of the time.
Qualifications:
- 6+ years of experience leading business development, procurement of highly engineered products or services, financing complex business deals.
- Program Management degree or certification or equivalent work experience in the infrastructure or hyper scaling industry.
- Proven infrastructure negotiation experience for Data Center, Fiber, Land, Wireless in a partner/business development capacity.
- Ability to prepare, review and negotiate potential deal structures.
- Ability to negotiate complex legal agreements, terms, and conditions in conjunction with legal counsel.
- Highly technical and analytical and able to work effectively across internal and external organizations.
Salary Range
$120,650.00 – $190,500.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Legal Counsel – IT Industry
Work Location: Remote – US Based
Our Legal\u00a0 Counsel is responsible for the structuring, negotiating and execution of contracts and collaborating in the mitigation of legal risk across the corporation. The role works with sales, delivery teams as well as other internal departments to structure contracts and identify areas of risk. Analyzes contracts and internal processes to ensure compliance with company policy, government specifications and other requirements. Identifies and manages legal risk and ensures appropriate legal corporate governance.
Scope:
- Directs and controls the activities of a broad functional area through department managers within the company.
- Works on complex issues where analysis of situations or data requires in-depth company and
- legal knowledge.
Roles and Responsibilities:
- Structure, review and negotiate a variety of commercial agreements including master agreements (client and vendor), vendor contracts, managed services agreements and other agreements involving a variety of complex and evolving issues
- Interact with vendors, clients, internal clients and corporate affiliates throughout the world
- Respond promptly to the demands of multiple internal client groups.
- Advise company management of potential risks in contractual, regulatory, compliance, financial,
- and legal areas.
- Communicate with and manage any third-party bodies such as external counsel or auditors.
- Design and deliver legal training to the business.
- Manage compliance framework for privacy regulations.
- Stay up-to-date with changes to legislation, particularly in relation to laws, rules and regulations that directly affect the company\u2019s business.
- Evaluate and resolve contractual and operational disputes.
- Advise company management of potential risks in contractual, regulatory, compliance, and legal areas.
- Research and evaluate different risk factors regarding business decisions and operations.
- Apply effective risk management techniques and offer proactive advice on possible legal issues.
- Assist with the development and implementation of contract procedures and templates to improve operational efficiency
- Assists in drafting of routine corporate documentation
- Responsible for the contract review process and reporting.
Qualifications:
- Proven experience as a Legal Counsel in a business environment (5-8 years)
- Excellent knowledge and understanding of corporate and contract law and procedures
- Knowledge on privacy regulations and frameworks
- Full comprehension of the influences of the external environment of a corporation
- Demonstrated ability to review complex commercial contracts
- High degree of professional ethics and integrity
- Sound judgment and ability to analyze situations and information
- Outstanding communication skills
- Outstanding organization skills
- Ability to work independently while being able to contribute successfully to cross-functional teams
- J.D. degree of A.B.A approved institution
- Bar Admitted in state of residence.
- MA in Business Administration or BBA will be considered an advantage.
Salary Range
$108,110.00 – $170,700.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Legal Counsel – IT Industry
Work Location: Remote – Based in Puerto Rico
Our Legal\u00a0 Counsel is responsible for the structuring, negotiating and execution of contracts and collaborating in the mitigation of legal risk across the corporation. The role works with sales, delivery teams as well as other internal departments to structure contracts and identify areas of risk. Analyzes contracts and internal processes to ensure compliance with company policy, government specifications and other requirements. Identifies and manages legal risk and ensures appropriate legal corporate governance.
Scope:
- Directs and controls the activities of a broad functional area through department managers within the company.
- Works on complex issues where analysis of situations or data requires in-depth company and
- legal knowledge.
Roles and Responsibilities:
- Structure, review and negotiate a variety of commercial agreements including master agreements (client and vendor), vendor contracts, managed services agreements and other agreements involving a variety of complex and evolving issues
- Interact with vendors, clients, internal clients and corporate affiliates throughout the world
- Respond promptly to the demands of multiple internal client groups.
- Advise company management of potential risks in contractual, regulatory, compliance, financial,
- and legal areas.
- Communicate with and manage any third-party bodies such as external counsel or auditors.
- Design and deliver legal training to the business.
- Manage compliance framework for privacy regulations.
- Stay up-to-date with changes to legislation, particularly in relation to laws, rules and regulations that directly affect the company\u2019s business.
- Evaluate and resolve contractual and operational disputes.
- Advise company management of potential risks in contractual, regulatory, compliance, and legal areas.
- Research and evaluate different risk factors regarding business decisions and operations.
- Apply effective risk management techniques and offer proactive advice on possible legal issues.
- Assist with the development and implementation of contract procedures and templates to improve operational efficiency
- Assists in drafting of routine corporate documentation
- Responsible for the contract review process and reporting.
Qualifications:
- Proven experience as a Legal Counsel in a business environment (5-8 years)
- Excellent knowledge and understanding of corporate and contract law and procedures
- Knowledge on privacy regulations and frameworks
- Full comprehension of the influences of the external environment of a corporation
- Demonstrated ability to review complex commercial contracts
- High degree of professional ethics and integrity
- Sound judgment and ability to analyze situations and information
- Outstanding communication skills
- Outstanding organization skills
- Ability to work independently while being able to contribute successfully to cross-functional teams
- J.D. degree of A.B.A approved institution
- Bar Admitted in state of residence.
- MA in Business Administration or BBA will be considered an advantage.
Salary Range
$91,200.00 – $144,000.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:
The AV Technician III will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician III will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required.\u00a0
Scope:\u00a0
Works on assignments that require considerable judgment\u00a0 and initiative. Makes recommendations for solutions
Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members.
Your Roles and Responsibilities:
Responsible for installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
Ensure that SLAs and daily deliverables are met including ticket updates
Upload Crestron control programs to control processors and work with remote program team on control system certification.
Manage inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
Follow all policies, standards or safety guidelines required by client
Responsible for problem solving and troubleshooting of any issue that may arise during an installation.
Perform equipment setups, breakdowns and troubleshoot issues during events.
Perform all necessary pre-event checks as required.
Liaise with cross-functional teams and internal users before and during events.
Interface with end users and vendors to address requests and requirements.
Identify and solve issues that impact client conference rooms.
Adeptly leverages knowledge and expertise
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
- High school diploma or general education degree (GED) and 5 to 8 years\u2019 related experience and/or training; or equivalent combination of education and experience
- Networks with senior internal and external personnel in own area of expertise
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions
- Ability to think and work independently
- Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
- Excellent written and oral communication skills and strong customer service skills
- Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
- Ability to work day, evening or weekend shifts and travel to support a distant event if required
- Must have valid driver\u2019s license and safe driving record
Preferred Qualifications:\u00a0
Various certifications\u00a0
Physical Demand & Work Environment:
Must be able to sit, stand, stoop and bend for extended periods of time
Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment
Must have ability to climb ladder, scaffolding or transported by lifts
Must have the ability to drive/operate a vehicle in a safe manner
Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Salary Range
$22.38 – $32.52 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:
The AV Technician III will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician III will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required.\u00a0
Scope:\u00a0
Works on assignments that require considerable judgment\u00a0 and initiative. Makes recommendations for solutions
Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members.
Your Roles and Responsibilities:
Responsible for installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
Ensure that SLAs and daily deliverables are met including ticket updates
Upload Crestron control programs to control processors and work with remote program team on control system certification.
Manage inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
Follow all policies, standards or safety guidelines required by client
Responsible for problem solving and troubleshooting of any issue that may arise during an installation.
Perform equipment setups, breakdowns and troubleshoot issues during events.
Perform all necessary pre-event checks as required.
Liaise with cross-functional teams and internal users before and during events.
Interface with end users and vendors to address requests and requirements.
Identify and solve issues that impact client conference rooms.
Adeptly leverages knowledge and expertise
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
High school diploma or general education degree (GED) and 5 to 8 years\u2019 related experience and/or training; or equivalent combination of education and experience
Networks with senior internal and external personnel in own area of expertise
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Ability to think and work independently
Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
Excellent written and oral communication skills and strong customer service skills
Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
Ability to work day, evening or weekend shifts and travel to support a distant event if required
Must have valid driver\u2019s license and safe driving record
Preferred Qualifications:\u00a0
Various certifications\u00a0
Physical Demand & Work Environment:
Must be able to sit, stand, stoop and bend for extended periods of time
Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment
Must have ability to climb ladder, scaffolding or transported by lifts
Must have the ability to drive/operate a vehicle in a safe manner
Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Salary Range
$22.38 – $32.52 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:\u00a0
The Optical Engineer I will help monitor the network and troubleshoot network issues, and ensure we are able to provide guaranteed performance and capacity to our products.\u00a0
Scope:\u00a0
Applies company policies and procedures to resolve routine issues
Works on problems of limited scope
Receives detailed instructions
Your Roles and Responsibilities:
Monitor Optical Long Haul and Metro networks and troubleshoot a variety of issues in a timely manner.
Perform fault isolation based on the troubleshooting outcome.
Coordinate with smart hands and optical equipment manufacturers to resolve issues and restore service.
Work cross-functionally and cross-regionally with other optical and network operational support teams.
Partner with and escalate to, various internal teams in pursuant of restoring service and limiting impact.
Manage and escalate critical events while communicating clearly and concisely.
Document and optimize operational processes and procedures.
Contribute to the creation of monitors, alerts, dashboards and metrics to drive continuous improvements.
Identify areas for automation and create or participate in the solution with scripting or coding skills.
Support deployment, and move, add, change teams.
Partner with audit teams to ensure accurate inventory and documentation.\u00a0
Document and follow RMA processes and procedures for all relevant vendors.
Detect and diagnose various error/failure conditions across an array of server types.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Bachelor\u2019s degree (B.S/B.A) from four-college or university and 0 to 2 years\u2019 related experience and/or training; or equivalent combination of education and experience\u00a0
Builds stable working relationships internally
Follows standard practice and procedures when analyzing situations or data
Knowledgeable in geometrical and physical optics, radiometry and lens design\u00a0
Understanding of optical design and tolerance analysis
Familiar with stray light analysis and non-sequential ray trace tools\u00a0
Knowledge about building and testing optical systems\u00a0
Excellent communication and teamwork skills\u00a0
Preferred Qualifications:\u00a0
Understanding of laser systems\u00a0
Familiarity with CAD software such as\u00a0
Understanding of design for manufacturing and/or assembly\u00a0
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$65,075.00 – $100,800.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:
The AV Technician I will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician I will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required.\u00a0
Scope:\u00a0
Follows established procedures on routine work
Requires detailed instructions\u00a0
Your Roles and Responsibilities:
Assist with installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
Help perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
Ensure that SLAs and daily deliverables are met including ticket updates
Upload Crestron control programs to control processors and work with remote program team on control system certification.
Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
Follow all policies, standards or safety guidelines that client requires
Assist with problem solving and troubleshooting of any issue that may arise during an installation.
Perform equipment setups, breakdowns and troubleshoot issues during events.
Perform all necessary pre-event checks as required.
Help liaise with cross-functional teams and internal users before and during events.
Interface with end users and vendors to address requests and requirements.
Assist in identifying and solving issues that impact client conference rooms.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
High school diploma or general education degree (GED) and 0 to 2 years\u2019 related experience and/or training; or equivalent combination of education and experience
Ability to think and work independently
Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
Excellent written and oral communication skills and strong customer service skills
Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
Ability to work day, evening or weekend shifts and travel to support a distant event if required
Must have valid driver\u2019s license and safe driving record
Physical Demand & Work Environment:
Must be able to sit, stand, stoop and bend for extended periods of time
Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment
Must have ability to climb ladder, scaffolding or transported by lifts
Must have the ability to drive/operate a vehicle in a safe manner
Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Salary Range
$16.33 – $23.73 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:\u00a0
The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.
Scope:\u00a0
Follows established procedures on routine work
Requires detailed instructions\u00a0
Your Roles and Responsibilities:
Assist with inventory and asset management including receipt and disposition of hardware
Document all defects of pre-mass production hardware and/or software
Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)
Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID\u2019s, etc.)
Assist with servo flashing, firmware upgrade, flashing unsigned images
Helps in resolving support tickets on device issues
Help provide technical support during events (travel often required)
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
High school diploma or general education degree (GED) 0 to 2 years\u2019 related experience and/or training; or equivalent combination of education and experience
IT savvy and interested in new technologies
Knowledgeable about inventory, and comfortable in an IT inventory environment
Capable of following technical instructions to flash drives, image devices and re-write hardware IDs
Excellent communicator in both written and verbal English
Ability to work in a team
Ability to excel in a fast paced work environment.
Ability to learn new things and adapt to a changing environment quickly
Strong organization skills, and able to identify the steps to be taken to achieve objectives
Preferred Qualifications:\u00a0
Data experience
Excel experience
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$14.04 – $20.34 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:\u00a0
The Project Coordinator III will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.
Scope:\u00a0
Works on assignments that require considerable judgment\u00a0 and initiative. Makes recommendations for solutions
Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members
Your Roles and Responsibilities:
Gather and maintain project requirement lists.
Provides weekly project updates including action item updates.
Schedules and coordinates project reviews and follows up on assigned actions.
Effectively and accurately communicate status to the project team.
Maintains and monitors project plans, project schedules, work hours and expenditures.
Identify project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.
Takes part in organizing, attending and participating in stakeholder meetings.
Documents and follows up on important actions and decisions from meetings.
Collaborates with various regional teams responsible for project resources and ticket resolution.
Assists with daily monitoring of the ticketing system, reassigning tickets where required.
Produces regular and ad hoc reports as required.
Identifies trends or recurring problems and escalates to management for resolution.
Locations and defines new process improvement opportunities.
Develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.
Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Associate's degree (A.A) or equivalent from two-year college or technical school and 5 to 8 years\u2019 related experience and/or training; or equivalent combination of education and experience
Networks with senior internal and external personnel in own area of expertise
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Flexibility essential – the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
Experience working with Microsoft Excel and Google Suite
Excellent Communication skills, both verbal and written
Previous experience with ticketing systems and/or project management system
Understanding of or previous experience in a technology driven environment
Proactive attitude and dependable
Excellent customer service skills
Ability to work both within a team and independently
Ability to multitask and prioritize workload
Ability to use good judgment, as well as problem-solving and decision making skills
Ability to maintain confidentiality and professional decorum
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$22.38 – $32.52 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:
The AV Technician I will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician I will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required.\u00a0
Scope:\u00a0
Follows established procedures on routine work
Requires detailed instructions\u00a0
Your Roles and Responsibilities:
Assist with installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
Help perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
Ensure that SLAs and daily deliverables are met including ticket updates
Upload Crestron control programs to control processors and work with remote program team on control system certification.
Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
Follow all policies, standards or safety guidelines that client requires
Assist with problem solving and troubleshooting of any issue that may arise during an installation.
Perform equipment setups, breakdowns and troubleshoot issues during events.
Perform all necessary pre-event checks as required.
Help liaise with cross-functional teams and internal users before and during events.
Interface with end users and vendors to address requests and requirements.
Assist in identifying and solving issues that impact client conference rooms.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
High school diploma or general education degree (GED) and 0 to 2 years\u2019 related experience and/or training; or equivalent combination of education and experience
Ability to think and work independently
Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
Excellent written and oral communication skills and strong customer service skills
Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
Ability to work day, evening or weekend shifts and travel to support a distant event if required
Must have valid driver\u2019s license and safe driving record
Physical Demand & Work Environment:
Must be able to sit, stand, stoop and bend for extended periods of time
Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment
Must have ability to climb ladder, scaffolding or transported by lifts
Must have the ability to drive/operate a vehicle in a safe manner
Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Salary Range
$16.33 – $23.73 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:\u00a0
The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.
Scope:\u00a0
Follows established procedures on routine work
Requires detailed instructions\u00a0
Your Roles and Responsibilities:
Assist with inventory and asset management including receipt and disposition of hardware
Document all defects of pre-mass production hardware and/or software
Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)
Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID\u2019s, etc.)
Assist with servo flashing, firmware upgrade, flashing unsigned images
Helps in resolving support tickets on device issues
Help provide technical support during events (travel often required)
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
High school diploma or general education degree (GED) 0 to 2 years\u2019 related experience and/or training; or equivalent combination of education and experience
IT savvy and interested in new technologies
Knowledgeable about inventory, and comfortable in an IT inventory environment
Capable of following technical instructions to flash drives, image devices and re-write hardware IDs
Excellent communicator in both written and verbal English
Ability to work in a team
Ability to excel in a fast paced work environment.
Ability to learn new things and adapt to a changing environment quickly
Strong organization skills, and able to identify the steps to be taken to achieve objectives
Preferred Qualifications:\u00a0
Data experience
Excel experience
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$14.04 – $20.34 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:\u00a0
The Hardware Support Technician Supervisor role is responsible for supporting and maintaining technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment while ensuring its optimal performance. The individual will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.\u00a0
Scope:\u00a0
Directs subordinates to complete tasks using established guidelines, procedures and policies.
Monitors daily operations of a unit or sub-unit. Requires full knowledge of the area of functional responsibility.
Your Roles and Responsibilities:
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.\u00a0\u00a0
Accurately document instances of hardware failure, repair, installation, and removal.\u00a0 Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.\u00a0\u00a0
Support development and implementation of new computer projects and new hardware installations.\u00a0\u00a0
Conduct research on computer products in support of PC procurement and development efforts.\u00a0
Write technical specifications for purchase of PCs, networking hardware and related products.\u00a0\u00a0
Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.\u00a0
Work with end users to identify and deliver required PC service levels.\u00a0\u00a0
Liaise with, and provide training and support to, end users and staff on computer operation and other issues.\u00a0\u00a0
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.\u00a0\u00a0
Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.\u00a0
\u00a0Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.\u00a0\u00a0
Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.\u00a0\u00a0
Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.\u00a0\u00a0
Monitor and test PC performance and provide PC performance statistics and reports.\u00a0 \\
A portion of time is normally spent performing individual tasks related to the unit or sub-unit.\u00a0
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
High school diploma or general education degree (GED) and 5 to 8 years\u2019 related experience and/or training; or equivalent combination of education and experience\u00a0
Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.\u00a0
Hands-on hardware troubleshooting experience.\u00a0\u00a0
Ability to operate tools, components, and peripheral accessories.\u00a0\u00a0
Able to read and understand technical manuals, procedural documentation, and guides.\u00a0\u00a0
Ability to conduct research into PC issues and products as required.\u00a0\u00a0
Effective interpersonal skills and relationship-building skills.\u00a0\u00a0
Strong written and oral communication skills.\u00a0\u00a0
Ability to present ideas in user-friendly language.\u00a0\u00a0
Understanding of the organization\u2019s goals and objectives.\u00a0\u00a0
Self motivated and directed.\u00a0\u00a0
Strong attention to detail.\u00a0\u00a0
Analytical and problem-solving abilities.\u00a0\u00a0
Ability to effectively prioritize and execute tasks in a high-pressure environment.\u00a0\u00a0
Ability to work in a team-oriented, collaborative environment.\u00a0\u00a0
Strong customer-service orientation.\u00a0
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$53,438.00 – $82,650.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:\u00a0
The Service Desk Specialist II will support one of Astreya\u2019s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.
Scope:\u00a0
Applies company policies and procedures to resolve a variety of issues
Works on problems of moderate scope
Receives general instructions on routine work and detailed instructions on new projects
Your Roles and Responsibilities:
Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
Participates in monitoring, updating and maintaining tickets in a defined ticketing system.\u00a0
Responds to tickets, contacts users and plans workload.\u00a0
Update, track and escalate the ticket to appropriate levels/group for resolution as required.\u00a0
Sign off on closed tickets with the user to include follow up specifically to the end user.
Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.
Engage in support of access to corporate network/wireless and applications both on the network as well as over VPN.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Bachelor\u2019s degree (B.S/B.A) from four-college or university and 2 to 5 years\u2019 related experience and/or training; or equivalent combination of education and experience\u00a0
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Ability to work independently with minimal supervision
Excellent coordination skills and a team player
Ability to identify issues and escalate as needed
Excellent written and oral communication skills
Strong interpersonal and customer service skills
Knowledgeable about hardware, software, and network troubleshooting\u00a0\u00a0
Understanding of software application use and installation
Ability to resolve technical issues under pressure
Preferred Qualifications:\u00a0
Excellent customer service,
Professionalism and punctuality
MacOS and iOS troubleshooting experience, Windows and Android troubleshooting experience,
Process-oriented
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$22.38 – $32.52 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:
The AV Technician I will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required.\u00a0
Scope:\u00a0
Works on assignments that are moderately difficult, requiring judgment in resolving issues
Requires some instruction on new assignments and infrequent checks on daily work
Your Roles and Responsibilities:
- Participate in installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
- Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
- Ensure that SLAs and daily deliverables are met including ticket updates
- Upload Crestron control programs to control processors and work with remote program team on control system certification.
- Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
- Follow all policies, standards or safety guidelines that client requires
- Engage in problem solving and troubleshooting of any issue that may arise during an installation.
- Perform equipment setups, breakdowns and troubleshoot issues during events.
- Perform all necessary pre-event checks as required.
- Liaise with cross-functional teams and internal users before and during events.
- Interface with end users and vendors to address requests and requirements.
- Identify and solve issues that impact client conference rooms.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
- High school diploma or general education degree (GED) and 2 to 5 years\u2019 related experience and/or training; or equivalent combination of education and experience
- Builds productive internal and external working relationships
- Exercises judgment within defined procedures and practices to determine appropriate action
- Ability to think and work independently
- Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
- Excellent written and oral communication skills and strong customer service skills
- Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
- Ability to work day, evening or weekend shifts and travel to support a distant event if required
- Must have valid driver\u2019s license and safe driving record
Preferred Qualifications:\u00a0
Various certifications\u00a0
Physical Demand & Work Environment:
Must be able to sit, stand, stoop and bend for extended periods of time
Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment
Must have ability to climb ladder, scaffolding or transported by lifts
Must have the ability to drive/operate a vehicle in a safe manner
Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Salary Range
$16.33 – $23.73 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:\u00a0
Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.
Scope:\u00a0
Follows established procedures on routine work
Requires detailed instructions\u00a0
Your Daily Roles and Responsibilities:
Daily on-site inventory and asset management, client\u2019s conference room preventative maintenance, and e-recycling
Ensure client users access to equipment in good working order
Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction
Work cooperatively with on-site teammates, as assignment requires
Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.
Deploy and recover laptop and desktop images
Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing
Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow
Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved
Timely responses to IT questions from client users employees
Manage occasionally demanding and stressed client users
Contribute to large scale global projects as needed
Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience
Excellent client-facing written and verbal communications skills
Proficiency in English
Utilize excellent customer service skills and exceed customers\u2019 expectations
Ability to work with a large team with minimal supervision
Capable of providing a timely and outstanding user experience
Ability to handle daily customer service demands
Present a professional and helpful demeanor to clients
Basic Inventory or IT knowledge
Ability to excel in a fast-paced sometimes stressful work environment
Ability to make sound decisions when faced with competing priorities
Results oriented and can identify the steps to be taken to achieve objectives
Preferred Qualifications:\u00a0
Past business operations exposure
Some customer experience background or familiarity\u00a0
Physical Demand & Work Environment:
Must be available on-site at shift hours, in conjunction with client\u2019s working hours
Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Ability to work in \u201cwarehouse\u201d environment that is sometimes
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Ability to handle varying degrees of noise, temperature and air quality
Able to handle frequent work interruptions
Ability to flexibly address work assignments and manage tasks
Self-motivated
Completion of job assignments without direct supervision
Completion of applications and assignments within the timeframes allowed
Extended work hours may include required weekends and evenings
Salary Range
$14.04 – $20.34 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:\u00a0
\u00a0The Business Analyst IV will provide solutions that help attain business outcomes. The Business Analyst will be responsible for helping the team's operational support strategy by working directly with service owners and engineers across our organization to catalogue and assess services, document support designs, prioritize, and implement processes to support the applications they manage.\u00a0
\u00a0Scope:\u00a0
Uses professional concepts and company objectives to resolve complex issues in creative and effective ways
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
Your Roles and Responsibilities:
Identify business process gaps and scale current client systems to fill them.\u00a0
Conduct quantitative/ qualitative data analysis using various tools and functions.
Analyze complex business problems that can be solved through change management or system automation.\u00a0
Manage information and applicable supporting documents and dashboards.\u00a0
Generate charts and reports as required to demonstrate metric and KPI trends on a monthly or quarterly basis.\u00a0
Take the lead on working with stakeholders, including 3rd party representatives, to troubleshoot and resolve business systems problems.\u00a0
Lead work with client stakeholders to improve, automate and align business data with current client processes.\u00a0
Curate and maintain related support documentation and runbooks (Self help articles, macros, training material, support flows, other documentation).
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Bachelor\u2019s degree (B.S/B.A) from four-college or university and 8+ years\u2019 related experience and/or training; or equivalent combination of education and experience\u00a0
Networks with key contacts outside own area of expertise
Determines methods and procedures on new assignments and may coordinate activities of other personnel
Excellent documentation, writing, organization and verbal communication skills.\u00a0
SQL scripting and usage.\u00a0
Able to read and create technical documentation.\u00a0
Understanding of project management.\u00a0
Excellent organization skills and ability to adapt to a rapidly changing work environment.\u00a0
Able to create metrics in various systems
Preferred Qualifications:\u00a0
Skills Preferred: Knowledge of various programming languages.\u00a0
Education in Statistics.\u00a0
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
What can Astreya offer you?
Employment in the fast-growing IT space providing you with a variety of career options
Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
Introduction to new ways of working and awesome technologies
Career paths to help you establish where you want to go
Focus on internal promotion and internal mobility – we love to build teams from within
Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
Education Assistance
Dedicated management to provide you with on point leadership and care
Numerous on the job perks
Market competitive compensation and insurance, health and wellness benefits
Salary Range
$96,900.00 – $150,000.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives – none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.\u00a0Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
What this Job Entails:\u00a0
The Service Desk Specialist IV will support one of Astreya\u2019s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.
Scope:\u00a0
Uses professional concepts and company objectives to resolve complex issues in creative and effective ways
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
Your Roles and Responsibilities:
Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
Monitoring, updating and maintaining tickets in a defined ticketing system.\u00a0
Responds to tickets, contacts users and plans workload.\u00a0
Update, track and escalate the ticket to appropriate levels/group for resolution as required.\u00a0
Sign off on closed tickets with the user to include follow up specifically to the end user.
Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.
Support access to corporate network/wireless and applications both on the network as well as over VPN.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Bachelor\u2019s degree (B.S/B.A) from four-college or university and 8+ years\u2019 related experience and/or training; or equivalent combination of education and experience\u00a0
Networks with key contacts outside own area of expertise
Determines methods and procedures on new assignments and may coordinate activities of other personnel
Ability to work independently with minimal supervision
Excellent coordination skills and a team player
Ability to identify issues and escalate as needed
Excellent written and oral communication skills
Strong interpersonal and customer service skills
Experience with hardware, software, and network troubleshooting\u00a0\u00a0
Experience with software application use and installation
Ability to resolve technical issues under pressure
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
What this Job Entails:
The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required.\u00a0
Scope:\u00a0
Works on assignments that are moderately difficult, requiring judgment in resolving issues
Requires some instruction on new assignments and infrequent checks on daily work
Your Roles and Responsibilities:
- Participate in installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
- Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
- Ensure that SLAs and daily deliverables are met including ticket updates
- Upload Crestron control programs to control processors and work with remote program team on control system certification.
- Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
- Follow all policies, standards or safety guidelines that client requires
- Engage in problem solving and troubleshooting of any issue that may arise during an installation.
- Perform equipment setups, breakdowns and troubleshoot issues during events.
- Perform all necessary pre-event checks as required.
- Liaise with cross-functional teams and internal users before and during events.
- Interface with end users and vendors to address requests and requirements.
- Identify and solve issues that impact client conference rooms.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
- High school diploma or general education degree (GED) and 2 to 5 years\u2019 related experience and/or training; or equivalent combination of education and experience
- Builds productive internal and external working relationships
- Exercises judgment within defined procedures and practices to determine appropriate action
- Ability to think and work independently
- Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
- Excellent written and oral communication skills and strong customer service skills
- Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
- Ability to work day, evening or weekend shifts and travel to support a distant event if required
- Must have valid driver\u2019s license and safe driving record
Preferred Qualifications:\u00a0
Various certifications\u00a0
Physical Demand & Work Environment:
Must be able to sit, stand, stoop and bend for extended periods of time
Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment
Must have ability to climb ladder, scaffolding or transported by lifts
Must have the ability to drive/operate a vehicle in a safe manner
Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively\u00a0