jobid: 1178907 shortcode: [jsoncontentimporterpro nameoftemplate="loxodetails" url="https://loxo.co/api/lehman-consulting-and-recruiting/jobs/1178907"]
Technical Support Representative
The Opportunity:
We’re delighted you’ve chosen LCR to assist you in finding your ideal professional match. We’ll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let’s get this party started!
We are looking for courteous, professional Technical Support Representatives to represent our clients by providing first-rate phone service to their customers. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should strive to provide each caller with a positive experience. Customer Service Call Center Agents will listen to customers to understand why they are calling, address all inquiries, and provide an accurate and efficient response.
Job Summary:
We are searching for polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Support Agent may handle a high volume of inbound or calls and should seek to create a positive experience for each caller. Technical Support Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Responsibilities:
- Answer inbound calls and greet customers with energy and enthusiasm.
- Assist callers with mobile devices. Troubleshooting devices.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.
- Strive for first call resolution and take true ownership of customer needs and issues.
- Communicate and follow instructions for one call customer resolution.
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
- Take an active role in educating customers about our clients products and services.
Requirements:
- Work from Home position
- Equipment Provided
- 1+ years of customer service experience required.
- Must have at least 1 year of technical support experience with mobile phones.
- HS Diploma or GED/equivalent.
- Computer literacy and typing skills of 25 words per minute.
- Self-motivated and able to adapt and comprehend changes in business processes or procedures.
About Lehman Consulting and Recruiting
Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today’s job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today!
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
177713065: Dylan Michael Caputo
jobid: 1178924 shortcode: [jsoncontentimporterpro nameoftemplate="loxodetails" url="https://loxo.co/api/lehman-consulting-and-recruiting/jobs/1178924"]
Call Center Operations Manager – 1178924
Opportunity:
LCR is looking for a Call Center Operations Manager. Your focus will be to manage a team of 4 Supervisors and 40-60 customer service representatives. The ideal candidate will be able to create and cultivate a culture that creates energy, and drive to achieve corporate goals.
Job Summary:
Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center supervisors in performing their duties. Conducts effective resource planning to maximize the productivity of resources (people, technology etc.). Collects and analyze call-center statistics
Responsibilities:
- Provide leadership to front line Supervisors, ensuring operational and coaching practices are implemented and updated as needed to drive performance results and employee development.
- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.
- Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Drive improvements in overall service levels, transactional efficiencies and cost management.
- Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
- Drives continuous improvement through trend reporting analysis and metrics management
- Offers new ideas and suggestions for improvement.
Skills Requirements:
- 5 or more years of call center experience in collections/sales/customer service/technical support.
- 2 or more years of managing supervisors experience.
Education Requirements:
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
About Lehman Consulting & Recruiting
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.